Summary
Overview
Work History
Education
Skills
Websites
Recommendations
Taken Trainings
Personal Information
Given Trainings
Expos
Skype I D
Awards
Us Visa
Training
Certification
Timeline
Hi, I’m

Mariano Bianchi

Senior IT Engineer
Buenos Aires,C
Mariano Bianchi

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

20
years of professional experience
2
Certifications
3
Languages

Work History

TeleVision Directa Al Hogar

Video Wall Operator
10.2004 - 03.2005

Job overview

  • Reviewed production schedules and streamlined processes.
  • Performed equipment tests, calibrations and repairs to keep machines running smoothly and prevent malfunctions.
  • Kept accurate records of defective units or products.
  • Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
  • Ccontinuously control the transmission and reception of all signals, both TV and radio
  • Switcher management
  • Coding and decoding signals using Telnet, blocking and filtering of events, edit and insert advertising.

Commlogik Argentina

Technical Support
04.2004 - 11.2012

Job overview

  • Setup and implementation of VoIP Gateways, IP phones (hard-phones, soft-phones), digital and analog telephony boards.
  • Assembly and repair of PC and servers
  • Asterisk system configuration (first open source IP-PBX).
  • Excellent documentation skills (English and Spanish).
  • I also became an official technical trainer of Asterisk (IP-PBX) in 2007 and since then I have taught more than 15 five-day trainings for several people in several cities all around LATAM. See below for more details.

Rosslare Security Products

Technical Support Manager
11.2012 - 10.2023

Job overview

  • My responsibilities and the services provided by me include:
  • Hardware Installation - best practices
  • Interfacing third party equipment.
  • Troubleshoot hardware related problems
  • System design / Optimization.
  • Software Installation (SQL server Express) Troubleshooting software installation and related problems
  • Hardware, software and firmware upgrades.
  • Software configuration including advice to installers and end users.
  • Bug / modification change logging
  • Travel to onsite customer locations for the provision of support and technical presentations/trainings.

Rosslare Enterprises Limited

Regional Sales Manager
01.2016 - 01.2018

Job overview

  • My responsibilities were to promote and sell the products, and to offer commercial support and training to authorized distributors, major installers, dealers and end users of the products throughout Argentina, Bolivia, Brazil, Chile, Paraguay, Peru and Uruguay.

Transportation Warehouse Optimization

Customer Success Specialist
10.2023 - 04.2024

Job overview

  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Increased customer satisfaction by addressing concerns and providing tailored solutions for their needs.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Gained extensive knowledge of products and services to provide best-in-class sales engineering solutions.

Education

Instituto San José de Morón (Hermanos Maristas)

Bachelor with a major in science

University Overview

Average Grade: 9.32

University of Buenos Aires (UBA)
Buenos Aires, Argentina

Electronic Engineer from Engineering Electronics
12.2010

University Overview

The engineering degree qualifies to work in the field of technology, with responsibilities for management, maintenance, development and innovation. Engineers use this knowledge to create concepts, materials, processes, products, machines, works and complex systems.
In this sense, engineering professionals assume themselves as influential actors/actors in society, since they are qualified to respond to challenges such as global climate change, energy supply, housing, transportation and communications problems, based on respect for resources for future generations.
The electronic engineer of the UBA has a deep training in basic sciences and technologies applied to electronics, such as linear and nonlinear electronic circuits, digital systems, microcomputer programming and signal processing, among others.
The electronic engineer is qualified to:
. project, design, plan, build, construct, direct and operate radiating systems, communication link systems (satellites and other space application elements) and electronic data processing (hardware), including their programming (software);
. study, design, build, program and operate systems, subsystems and components for the generation, transmission, reception, distribution, reproduction and processing of electromagnetic, optical and acoustic signals, among others;
. design and manufacture electronic equipment and incorporate embedded electronic systems to machines, devices and processes of different types;
. design communications and automation systems for industrial control and professional audio.
. project and design intelligence systems in buildings and homes, urban traffic and roads, transportation systems and means of transport;
. understand and certify in noise and vibration measurements, following the current legislation on environmental impact.

Skills

Adaptability

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Recommendations

Recommendations
  • Mickey markovits, Partner Integration Manager, Rosslare Security, managed, It gives me great pleasure to write this letter of recommendation for Mariano. I have worked side-by-side with Mariano for the last 3 years in the tech support department at Rosslare. As a direct report, Mariano was a successful, easy to manage associate, and he always gave that extra effort to meet deadlines.
  • Gilberto Alves Bezerra, Client, was, Mariano Bianchi did provide us with a thorough knowledge of the whole line of Rosslare's products, both the hardware & software. He works focused in solving the problems the best way to bring up the right solution. Within a team work, he has the ability to manage the whole group, and come up with ideas. He is a very dedicated professional, no matter the day of the week, or other day to day situations.
  • Robson Novaes Pereira, worked directly with, Mariano é um profissional muito comprometido e focado no que faz. Além de sempre perceber a melhor forma de falar com os clientes, propor as melhores soluções.
  • Alexandre Hebra, managed, Technical support requires focus, analytical skills, pro-activity and great customer service skills, and Mariano excels in all.
  • Jose Ibarra, Director Latin America, Commlogik Corporation, managed, Mariano es un gran profesional. Su actitud en el trabajo es inmejorable y sus capacidades como ingeniero demuestran profesionalismo y compromiso. Trabajé varios años con Mariano y puedo decir que su entrega y capacidades son deseables en cualquier compañía.
  • Javier Ramirez, Marketing and Business Development VP, Commlogik Corporation, managed, Mariano is a great engineer with very strong work ethics. Very detail oriented and results driven. Was a key element launching Commlogik's product portfolio and supporting it. Definitely working with Mariano was a good experience. Needless to say, he is a superb soccer player too. Proud team player.
  • Sebastián Perdicaro, Gerente Regional, Commlogik Argentina SA, managed, Mariano es un profesional altamente capacitado, preparado para encarar nuevos desafíos, confiable, efectivo y con un excelente manejo de las relaciones interpersonales.
  • Nicholas McLean, Business Development Manager (Total Recall VR), Prolancer Pty. Ltd., was with another company when working with, I collaborated with Mariano extensively during his role as Technical Support Manager, providing pre-and-post sales technical support for Total Recall VR clients across the LatAm region. Mariano consistently demonstrated his dynamic, 'can-do' attitude, superb client relationship skills and (of course) his technical prowess. He has always been an exceptionally valuable colleague, able to straddle both technical and commercial issues with companies across LatAm, North America & Australia with ease. I am pleased to acknowledge Mariano's excellent work, and would recommend him as an outstanding addition to any team.
  • Gabriel Durante, Support Analyst, Commlogik do Brasil, worked directly with, Mariano is highly proactive, productive and hardworking. He's completely able to accomplish the tasks dramatically ahead of schedule. Great professional.
  • Ruth Bridger, VP Marketing, Xorcom Ltd., was with another company when working with, Mariano is a communications professional who possesses the rare combination of deep technical understanding and great interpersonal skills. He quickly became proficient in our equipment and services and then led technical training courses for resellers in various countries with terrific success.
  • Gisele Cury Sant Anna, Marketing Manager, Commlogik, worked directly with, I believe Mariano exhibits many of the qualities that are essential in a person you would like to work with. He is a very talented and professional engineer with a high degree of responsibility. Besides his technical skills, what makes Mariano a great Tech Support Engineer, he is a very intelligent and responsible person, always committed to the company and team goals, and extremely professional. Mariano would be a tremendous asset to any company.

Taken Trainings

Taken Trainings
  • Update on Intel Netstructure HMP (Host Media Processing Software)
  • Linux Fundamentals
  • Linux Administration I
  • Linux Administration II
  • Polycom MGC+Webcommander Technical Training
  • Polycom Certified Videoconferencing Engineer
  • LifeSize Video Conferencing Technical Training

Personal Information

Personal Information
  • Age: 40
  • Place of Birth: Argentina
  • Number of Children: 2
  • Date of Birth: 01/05/82
  • Nationality: Argentine
  • Marital Status: Single

Given Trainings

Given Trainings
  • Product Presentation Quintum, Polycom, Linux and Asterisk
  • Asterisk BootCamp
  • Asterisk Advanced Course
  • Asterisk Fast Start Course

Expos

Expos
  • Second Congress of Call Center & CRM
  • Intel Technical Solutions Training
  • Astricon
  • Exposeguridad

Skype I D

Skype I D
clar_mbianchi

Awards

Awards
Math score on the Educational Quality Review conducted by the Ministry of Education's (2000)

Us Visa

Us Visa
approved until 09/2025 (B1/B2)

Training

Training
  • Exam AZ-900: Microsoft Azure Fundamentals, Microsoft, 03/26/21
  • Google IT support, Technical Support Fundamentals, Google, 08/03/22, 100%
  • Google IT support, Operating Systems and You: Becoming a Power User, Google, 10/12/22, 97%
  • Google IT support, The Bits and Bytes of Computer Networking, Google, 09/01/22, 93.92%
  • Digium-Certified Asterisk Professional (dCAP), 12/01/06, Miami, USA
  • Polycom VSX Video Solutions Pre-Sales Technical Course and Exam Course, 10/01/06
  • Polycom Voice Over IP (VoIP) Pre-Sales Technical Training Course and Exam Course, 10/01/06
  • Polycom IP Data Networking for Audio/Video Environments Training Course and Exam, 04/01/07
  • Polycom Network Systems Advanced Technical Exam, 06/01/07
  • Polycom Network Systems Software Advanced Technical Exam, 07/01/07

Certification

Google IT Support Professional Certificate

Timeline

Customer Success Specialist
Transportation Warehouse Optimization
10.2023 - 04.2024

Google IT Support Professional Certificate

03-2023

Microsoft Certified: Azure Fundamentals

03-2021
Regional Sales Manager
Rosslare Enterprises Limited
01.2016 - 01.2018
Technical Support Manager
Rosslare Security Products
11.2012 - 10.2023
Video Wall Operator
TeleVision Directa Al Hogar
10.2004 - 03.2005
Technical Support
Commlogik Argentina
04.2004 - 11.2012
Instituto San José de Morón (Hermanos Maristas)
Bachelor with a major in science
University of Buenos Aires (UBA)
Electronic Engineer from Engineering Electronics
Mariano BianchiSenior IT Engineer