Marie Kidd

• Placed completed orders in labeled, temperature-appropriate storage for customer pickup.
• Reviewed orders before pickup for accuracy and purchase-by dates.
• Picked merchandise using inventory management system while correcting discrepancies.
• Consistently achieved deadlines and quality targets for accuracy and timeliness.
• Memorized store layouts and planograms to optimize order fulfillment routes.
• Tracked substitutions and communicated changes to customers.

Trained new staff on procedures, compliance requirements, and performance strategies.

• Oversaw front desk operations to enhance hotel reputation and operational efficiency.
• Greeted visitors and customers, offering assistance to foster rapport and retention.
• Collaborated with team members to address guest needs from check-in to check-out.
• Scheduled daily activities for front desk and housekeeping staff to optimize workflow.
• Checked guests in and out, managed reservations, and processed payments.
• Balanced hotel accounts daily and generated reports to verify financial totals.
• Answered multi-line phone inquiries and directed calls to appropriate departments.

• Disinfected and mopped bathrooms daily to maintain sanitation standards.
• Disposed of trash and recyclables promptly to prevent waste accumulation.
• Cleaned and stocked guest rooms by replenishing towels, linens, and bathroom supplies.
• Vacuumed rugs and carpets in offices, lobbies, and corridors to enhance cleanliness.
• Moved furniture to clean baseboards and eliminate dust from hard-to-reach areas.
• Responded to patron requests for linens and toiletries efficiently.
• Performed laundry services with strict adherence to care instructions.
• Hand-dusted and wiped down office furniture, fixtures, and sills for improved comfort.