Hi, I’m
MARILIN SOL LEDESMA
Bdo De Irigoyen,Santa Fe
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Highly adaptable relationship builder, communicator, problem-solver, and cross-functional/organizational leader with a career narrative of driving business outcomes through effective leadership. Has demonstrated the proven ability to build productive quality laborers relations and provide the customer the greatest possible experience. Maintains a focus on delivering accurate reports on critical risks and issues regarding project milestones.
Overview
8
years of professional experience
Work History
CienceDenver, CO, USA (Remote)
Business Development Representative
05.2024 - Current
Job overview
- Executed cold calls, social media, and other digital strategies to acquire customers.
- Keep an up-to-date database of prospects and clients.
Documented outreach calls and follow-up contacts in the CRM system to establish a record of interactions. - Maintained an up-to-date knowledge of software products and services offered by the company.
- Managed social media accounts (LinkedIn, Emails) and monitored online conversations regarding outreach activities.
CienceDenver
Sales Development Representative
02.2024 - 05.2024
Job overview
- Maintained records of customer interactions, account status, changes or updates, and produced activity reports.
- Demonstrated excellent verbal and written communication skills while interacting with customers via phone and email.
- Identified opportunities for improvement in processes related to outbound calls.
- Ensured compliance with industry regulations and standards about telemarketing activities.
- Participated in client meetings as needed to discuss product details or close deals.
Cultural Care Au Pair, USASan Francisco, CA
International Student and Au Pair
08.2021 - 09.2023
Job overview
- Identified early signs of emotional and developmental problems in children to bring concerns to parents' attention
- Removed hazards and developed appropriate boundaries and rules to create a safe environment for children
- Developed strong relationships with families by exhibiting professionalism throughout the employment period
- Engage with children on an individual basis to build positive, trusting relationships
- Organized playdates, birthdays and activities for the children, ensuring their safety at all times
- Assigned age-appropriate chores to encourage self-confidence and responsibility
- Traveled with family to help with vacation activities, schedule and childcare.
Santané DieteticaBdo. de Irigoyen, Santa Fe
Natural Store Owner
09.2020 - 08.2021
Job overview
- Developed store policies and procedures to ensure customer satisfaction
- Managed inventory levels, restocking shelves as needed
- Maintained records of sales, profits and losses within the store
- Analyzed financial data to identify trends that could improve operational performance
- Implemented marketing campaigns to increase brand visibility and attract new customers
- Negotiated contracts with vendors to secure best prices for products
- Managed operations budgeting, accounts payable and accounts receivable and payroll
- Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
Hey Latam Call CenterRosario, Santa Fe
Telemarketer Supervisor
10.2017 - 06.2020
Job overview
- Trained new hires and led a large team of off-shore telemarketers
- Set up new accounts and listed personal, demographic and payment information in the system
- Developed relationships with customers to increase sales opportunities
- Participated in weekly team meetings to discuss performance metrics and improvement ideas
- Communicated effectively with clientele to maintain customer satisfaction and loyalty
- Created reports detailing telemarketing activities and results
- Worked closely with marketing teams to develop effective strategies for increasing customer base.
Dynatac Phone Contact CenterRosario, Santa Fe
Telemarketer Sales Representative
01.2017 - 09.2017
Job overview
- Answered incoming calls from customers to provide information about products and services
- Listened attentively to customer needs and concerns in order to determine appropriate solutions
- Scheduled appointments for potential customers to meet with field sales representatives
- Helped new telemarketers learn best practices, communication strategies and performance standards
- Analyzed customer feedback to improve products and services
- Maintained accurate records of all sales and prospecting activities
- Researched competitors' products, prices, and sales techniques
- Collaborated with other departments such as marketing, finance, logistics.
Education
The TEFL Academy
TEFL Teacher Online Course
10.2023 - Current
University of California LA ExtensionHonolulu, Hawaii
Make a Difference And Discover the US
07.2023 - 07.2023
American Heart Association
Heartsaver Pediatric First Aid CPR AED Online Course
07.2021 - 07.2021
Aeronáutica Civil Flying Time
ANAC Certified Flight Attendant
03.2018 - 12.2018
Skills
- Safety Awareness
- First Aid and CPR Certified
- Problem-Solving
- Schedule Management
- Relationship Building
- Sales Oversight
- Social Integration
- Strategic Decision-Making
- Verbal and Written Communication
- Reliable and Punctual
- Customer Engagement
- Financial Planning
- Public Speaking
- Management reporting
- Budgetary & cost control
- Conflict Resolution & Teamwork
- Diary & Calendar management
- Microsoft Office Proficiency (Excel - Outlook - Teams)
- Data Entry
Languages
Spanish
First Language
English
Proficient (C2)
C2
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
HubSpot
Slack
Apolo
Sales QL
Timeline
Business Development Representative
Cience
05.2024 - Current
Sales Development Representative
Cience
02.2024 - 05.2024
The TEFL Academy
TEFL Teacher Online Course
10.2023 - Current
University of California LA Extension
Make a Difference And Discover the US
07.2023 - 07.2023
International Student and Au Pair
Cultural Care Au Pair, USA
08.2021 - 09.2023
American Heart Association
Heartsaver Pediatric First Aid CPR AED Online Course
07.2021 - 07.2021
Natural Store Owner
Santané Dietetica
09.2020 - 08.2021
Aeronáutica Civil Flying Time
ANAC Certified Flight Attendant
03.2018 - 12.2018
Telemarketer Supervisor
Hey Latam Call Center
10.2017 - 06.2020
Telemarketer Sales Representative
Dynatac Phone Contact Center
01.2017 - 09.2017
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