Marina Gomez
Buenos Aires
Summary
Dynamic professional with a proven track record in customer service and sales presentations.Skilled in prospecting clients and adept in email and telephone etiquette, I excel in transforming customer interactions into lasting relationships. My strategic approach to client engagement and administrative support has significantly contributed to business growth, demonstrating a keen attention to detail and collaborative teamwork.
Overview
5
5
years of professional experience
Work History
Telemarketer
Health Management
01.2025 - Current
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Answered calls, took messages, and transferred calls to correct individuals.
- Completed daily cold calling and outreach to build sales pipeline.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
- Customer service.
- Call and message management (WhatsApp and email).
- Healthcare management and database usage.
- Proficiency in Google Tools.
Sales Closer
Sancino Tours
09.2024 - 01.2025
- Strengthened client relationships through regular follow-ups and timely communication, securing repeat business.
- Delivered customized product demonstrations that showcased features relevant to each client''s specific needs, increasing conversion rates.
- Conducted post-sale follow-up calls to ensure customer satisfaction and address any issues or concerns proactively.
- Management of tourism platforms.
- Tourist advisory services.
- Office duties: administrative tasks related to the position.
- Online customer service: email management and corporate communication.
- Issue resolution: handling and solving workplace problems efficiently.
- Sales activities: providing quality customer service and sales support.
Administrative & Sales Representative
Palacio Tango
03.2023 - 09.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Administrative and receptionist duties within the reservations department.
- Cash handling, customer service, and sales of dinner/show services.
- Coordination of transfer logistics.
- Customer support via WhatsApp and email.
- Tourist advisory services.
- Complaint resolution: efficient management of customer issues and claims.
- Public service: handling inquiries in person, over the phone, and via email.
- Visitor reception: welcoming customers upon arrival at the establishment.
- Schedule coordination: managing bookings, changes, and cancellations.
- Administrative support: document management and invoicing assistance.
- Database management: recording and updating customer information.
- Teamwork: collaborating effectively with different company departments.
Education
Bachelor’s Degree in Tourism And Hotel Management
GESTAR EDUCATIVA
Buenos Aires, Argentina01-2025
Skills
- Customer service
- Sales presentations
- Prospecting clients
- Email and telephone etiquette
- Data entry
- Attention to detail
- Administrative support
Languages
English
Full Professional
Japanese
Elementary
Portuguese
Limited Working
Timeline
Telemarketer
Health Management
01.2025 - Current
Sales Closer
Sancino Tours
09.2024 - 01.2025
Administrative & Sales Representative
Palacio Tango
03.2023 - 09.2024
Bachelor’s Degree in Tourism And Hotel Management
GESTAR EDUCATIVA
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