Marion Dorman
Hot Springs Village
Summary
Dynamic banking professional with proven expertise at Bank OZK, excelling in cash handling and customer relationship development. Demonstrated attention to detail and problem-solving skills, enhancing customer satisfaction and retention. Adept at processing financial transactions efficiently, fostering trust, and optimizing sales opportunities to drive revenue growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bank Teller
Bank OZK
09.2022 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Counted and packaged currency and coins.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
Tire Technician
Sams Club Tire And Battery
09.2021 - 09.2022
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Counted and packaged currency and coins.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
Education
GED -
National Park College
Hot Springs, ARSkills
- Attention to detail
- Professionalism and courtesy
- Money handling
- Deposit and withdrawal management
- Cash counting
- Customer relationship development
- Patience and empathy
- Transaction processing
- Listening and comprehension
- Relationship building
- Cash handling expertise
- Data entry efficiency
- Sales and Cross-selling
- Decision-making
- Customer needs assessment
- Regulatory compliance
- Customer relationship management (CRM)
- Balance transfers
- Fraud detection
- Stress tolerance
- Account updating
- Transaction processing accuracy
- Financial transactions
- Signature verification
- Customer relationship management
- Revenue growth
- Currency packaging
- Teller support
- Data inputting
- Financial software
- Money transfer systems
- Upselling skills
- Asset management
- Banking regulations knowledge
- Problem-solving
- Time management
- Multitasking and organization
- Clear communication
Certification
Forklift
Timeline
Bank Teller
Bank OZK
09.2022 - Current
Tire Technician
Sams Club Tire And Battery
09.2021 - 09.2022
GED -
National Park College
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