- Participating in fundraising events to support local charities, schools, or community projects
- Getting involved in local advocacy groups to promote positive change in the community
- Design and Build Websites
- I have a passion for photography and editing photos
- Music
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Outdoor Recreation
- I like trying new recipes and food trends
Marion Fowler
Bull Shoals,Arkansas
Summary
Dynamic professional with a proven track record in customer service and business operations at Maple Roots + Co and Big Bear Cabins. Expert in complaint resolution and performance tracking, enhancing customer satisfaction rates. Adept at leveraging marketing strategies to boost brand visibility and operational efficiency, while fostering strong client relationships through effective communication.
Dedicated prior business owner with extensive knowledge of e-commerce platforms, payment processing and digital marketing. Proficient in utilizing various sales tools and strategies to increase revenue, identify new opportunities and drive conversions. Highly organized and detail-oriented with in-depth understanding of competitive landscape.
Overview
13
13
years of professional experience
Work History
Assistant Manager, Customer Service
Big Bear Cabins
01.2012 - 06.2025
- Greeted guests in with friendliness and professionalism.
- Assisted manager in all aspects of business operations.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Increased customer service success rates by quickly resolving issues.
- Performed housekeeping duties such as dusting, mopping, vacuuming, and sanitizing countertops.
- Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linens for wash.
- Inspected rooms for damages and sufficient housekeeping practices.
- Performed cleaning and organization duties.
- Protected children from infection by cleaning and sanitizing spaces.
Owner
Maple Roots + Co
05.2018 - 01.2021
- Consulted with customers to assess needs and propose optimal solutions.
- Researched latest market trends and analyzed data to develop public relations strategies and tactics.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Developed and promoted corporate brand, images and identity to media and public.
- Oversaw social media presence and aligned posts to include branding and trending ideas.
- Cultivated strong corporate image and identity with clear branding.
- Managed day-to-day business operations.
- Reduced operational risks while organizing data to forecast performance trends.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Interacted well with customers to build connections and nurture relationships.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Education
High School Diploma -
Jasper High School
Jasper, AR05.2015
Skills
- Customer service expertise
- Performance tracking
- Innovation and creativity
- Complaint resolution
- Marketing experience
- Competitor analysis
- Marketing and promotion
- Sales proficiency
- Social media marketing
- Community engagement
- Business operations
Interests
Timeline
Owner
Maple Roots + Co
05.2018 - 01.2021
Assistant Manager, Customer Service
Big Bear Cabins
01.2012 - 06.2025
High School Diploma -
Jasper High School
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