Mariyah Williams
Little Rock
Summary
Compassionate administrative professional with 4 plus years of experience in healthcare coordination and client support. Skilled in handling high-volume communication, maintaining organized documentation, and creating positive client experiences in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Patient Care Coordinator
McFarland Eye Care
06.2025 - Current
- Answer high-volume inbound calls from patients, caregivers, and healthcare providers to schedule, confirm, and update appointments, while coordinating with medical staff and departments.
- Verify patient information, insurance coverage, and eligibility prior to the appointment date of service.
- Maintain accurate and confidential patient records in compliance with HIPAA guidelines.
- Utilize EMR systems to document patient interactions and streamline communication between administrative and clinical staff.
- Meet and exceed performance metrics, including patient satisfaction, and service quality goals.
Patient Service Representative
OrthoArkansas
05.2023 - 06.2025
- Greet patients warmly, creating a welcoming atmosphere that enhances patient satisfaction.
- Schedule appointments and conduct reminder calls, ensuring a 95% appointment attendance rate.
- Verify CPT and ICD-10 codes and authorizations, improving appointment readiness, and reducing delays.
- Scan and organize medical records efficiently, maintaining accurate patient charts.
- Direct patients throughout the clinic, enhancing workflow and patient experience.
- Manage incoming calls and messages, ensuring timely communication between patients and staff.
- Maintaining a clean and comfortable facility, contributing to a positive environment for patients and staff.
Patient Service Specialist
CARTI Cancer Center
11.2022 - 05.2023
- Greeted patients and visitors with compassion, showcasing a commitment to exceptional service.
- Collected and verified patient demographic, billing, and insurance information accurately.
- Directed callers to the appropriate personnel, and initiated triage slips for timely responses from medical staff.
- Maintained strict patient confidentiality in compliance with HIPAA and all relevant regulations.
- Provided excellent patient service through efficient registration, copay, and co-insurance payment collection, as well as appointment scheduling.
- Ensured cleanliness and sanitary conditions of all equipment, contributing to a safe environment for patients and staff.
Sales Associate Key Holder
Scrubs & Beyond
08.2021 - 11.2022
- Reviewed inventory and sales records to prepare detailed reports for management and budget departments, aiding in strategic planning.
- Ensured the store remained organized, neat, and tidy, while also confirming that the alarm system was functioning properly.
- Supervised cleaning and delivery staff, providing oversight during business hours and outside of regular hours.
- Responded to emails and phone calls in a timely manner, addressing inquiries, and facilitating communication.
- Identified and reported issues related to working conditions to management, helping to maintain a safe and efficient work environment.
Sales Associate Key Holder
Talbots
11.2020 - 09.2021
- Maintained accurate records of purchases, sales, and requisitions to ensure effective inventory management.
- Oversaw the work activities of subordinates, including cleaning, organizing shelves, displays, and merchandise sales.
- Established and implemented departmental policies, procedures, goals, and objectives to enhance operational efficiency.
- Engaged in various tasks, such as sales, inventory-taking, reconciling cash receipts, and providing services to customers.
- Delivered exceptional customer service by responding promptly to inquiries and addressing complaints effectively.
Crew Team Member
Taco Bell
06.2020 - 11.2020
- Assisted customers by taking orders, providing information, and resolving any complaints.
- Responded to customer questions and concerns and offered guidance on procedures and policies.
- Counted cash in drawers at the start and end of shifts to ensure accuracy and sufficient change.
- Conducted regular cleaning and maintenance of the work and customer environment.
Education
High School Diploma -
Hall High School
Little Rock05-2020
Skills
- Conflict Resolution
- Data Entry
- Multi-tasking
- Administrative Support
- Team Collaboration
- Adaptability
- HIPAA Compliance
Timeline
Patient Care Coordinator
McFarland Eye Care
06.2025 - Current
Patient Service Representative
OrthoArkansas
05.2023 - 06.2025
Patient Service Specialist
CARTI Cancer Center
11.2022 - 05.2023
Sales Associate Key Holder
Scrubs & Beyond
08.2021 - 11.2022
Sales Associate Key Holder
Talbots
11.2020 - 09.2021
Crew Team Member
Taco Bell
06.2020 - 11.2020
High School Diploma -
Hall High School