Mark Courter
Harrison
Summary
Accomplished Advisor Operations Systems at FedEx Freight, I spearheaded SEFS 1.0 and 2.0 initiatives, enhancing operational efficiency. Renowned for analytical and critical thinking, I led diverse teams towards innovative solutions, notably in transportation planning and military logistics. My tenure is marked by significant achievements, including a Purple Heart and a commitment to continuous professional development, underscoring my dedication to excellence and leadership in challenging environments.
Overview
15
15
years of professional experience
Work History
Advisor Operations Systems
FedEx Freight
12.2018 - Current
- Lead SEFS teams as a Product Manager and Product owner with the creation and adoption of SEFS 1.0 while laying the ground work for SEFS 2.0
- Managed the iSPI team as a Product Owner and managed backlog for defects while operations adopted the application.
- Current lead from my team on SAM's Club system needs and represent Freight Operations Systems with customer.
- Supported rollouts of iSPI and new handheld systems along with adoption of new electronic log system.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
Transportation Planner
FedEx Freight
10.2014 - 12.2018
- Optimized current lanes by using cost cutting measures to insure fast and efficient transit.
- Examined carrier costs and services to recommend alternatives and improvements.
- Optimized shipping methods to reduce time in transit and lower costs.
- Monitored and tracked drivers, verifying on-time delivery and immediate issue resolution.
- Improved safety standards by implementing comprehensive risk assessments and mitigation measures.
Supervisor of Operations
FedEx Freight
03.2013 - 12.2014
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Specialist United States Infantry
United States Army
01.2010 - 03.2013
- Graduated Basic Training in April of 2010.
- During my time in Afghanistan I acquired licenses to drive Semi trucks for the Army as well as multiple other armored vehicles.
- Awarded Purple Heart, Combat Infantry Badge, and Army Achievement medal.
- Lead team during combat missions.
- I was responsible for the transpiration and distribution of all Ammo on the Combat Outpost Conlon.
Education
High School Diploma -
Harrison High School
Harrison Arkansas06-2010
Skills
- Analytical thinking
- Time management
- Critical thinking
- Written communication
- Relationship building
- Problem-solving
Timeline
Advisor Operations Systems
FedEx Freight
12.2018 - Current
Transportation Planner
FedEx Freight
10.2014 - 12.2018
Supervisor of Operations
FedEx Freight
03.2013 - 12.2014
Specialist United States Infantry
United States Army
01.2010 - 03.2013
High School Diploma -
Harrison High School
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