Mark Courter
Harrison
Summary
Accomplished Advisor Operations Systems at FedEx Freight, I spearheaded SEFS 1.0 and 2.0 initiatives, enhancing operational efficiency. Renowned for analytical and critical thinking, I led diverse teams towards innovative solutions, notably in transportation planning and military logistics. My tenure is marked by significant achievements, including a Purple Heart and a commitment to continuous professional development, underscoring my dedication to excellence and leadership in challenging environments.
Overview
15
15
years of professional experience
Work History
Advisor Operations Systems
FedEx Freight
Harrison, AR
12.2018 - Current
- Lead SEFS teams as a Product Manager and Product owner with the creation and adoption of SEFS 1.0 while laying the ground work for SEFS 2.0
- Managed the iSPI team as a Product Owner and managed backlog for defects while operations adopted the application.
- Current lead from my team on SAM's Club system needs and represent Freight Operations Systems with customer.
- Supported rollouts of iSPI and new handheld systems along with adoption of new electronic log system.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
Transportation Planner
FedEx Freight
HRO
10.2014 - 12.2018
- Optimized current lanes by using cost cutting measures to insure fast and efficient transit.
- Examined carrier costs and services to recommend alternatives and improvements.
- Optimized shipping methods to reduce time in transit and lower costs.
- Monitored and tracked drivers, verifying on-time delivery and immediate issue resolution.
- Improved safety standards by implementing comprehensive risk assessments and mitigation measures.
Supervisor of Operations
FedEx Freight
Oklahoma City, OK
03.2013 - 12.2014
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Specialist United States Infantry
United States Army
Fort Polk, LA
01.2010 - 03.2013
- Graduated Basic Training in April of 2010.
- During my time in Afghanistan I acquired licenses to drive Semi trucks for the Army as well as multiple other armored vehicles.
- Awarded Purple Heart, Combat Infantry Badge, and Army Achievement medal.
- Lead team during combat missions.
- I was responsible for the transpiration and distribution of all Ammo on the Combat Outpost Conlon.
Education
High School Diploma -
Harrison High School
Harrison Arkansas06-2010
Skills
- Analytical thinking
- Time management
- Critical thinking
- Written communication
- Relationship building
- Problem-solving
Timeline
Advisor Operations Systems
FedEx Freight
12.2018 - Current
Transportation Planner
FedEx Freight
10.2014 - 12.2018
Supervisor of Operations
FedEx Freight
03.2013 - 12.2014
Specialist United States Infantry
United States Army
01.2010 - 03.2013
High School Diploma -
Harrison High School