Mark Dale
Nashville
Summary
Accomplished professional with a proven track record at First National Insurance, adept in client relations and risk mitigation. Excelled in enhancing client retention through exceptional customer service and expertise in policy renewals. Skilled in negotiation and upselling, significantly contributing to company growth. Demonstrates professionalism and ethics, ensuring compliance with industry regulations.
Overview
11
11
years of professional experience
Work History
Insurance Agent
First National Insurance
01.2025 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
- Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
- Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
Part-time Patrol Deputy
Hempstead County Sheriff's Department
02.2015 - Current
- Assisted in the apprehension of suspects by conducting traffic stops, executing search warrants, and participating in stakeouts.
- Participated in specialized training sessions to expand knowledge of law enforcement practices and enhance on-the-job performance.
- Gathered physical evidence and preserves for court.
- Assisted detectives with complex investigations by helping gather intelligence, analyzing data, and performing surveillance operations as needed.
- Reduced crime rates through proactive policing strategies, community engagement, and collaboration with other law enforcement agencies.
- Stayed up-to-date on local statutes, ordinances, and relevant case law to ensure accurate enforcement of laws during patrols and investigations.
- Served warrants, summonses, subpoenas and other official papers.
- Completed detailed reports for each incident handled, ensuring accurate documentation for future reference or legal proceedings.
- Increased neighborhood safety through active participation in community policing programs designed to build trust between residents and law enforcement officers.
- Apprehended suspects and searched vehicles for drugs or paraphernalia.
Supervisor
Husqvarna Outdoor Products
01.2020 - 12.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Pioneered adoption of new technologies that streamlined tasks and enhanced productivity across team.
- Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
Production Supervisor
Tyson Foods
06.2019 - 12.2019
- Resolved issues quickly to maintain productivity goals.
- Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
- Established clear priorities and production quality standards.
- Managed team of Number production associates, overseeing productive production processes and meeting all deadlines.
- Mentored team members through regular feedback and performance evaluations, leading to professional growth and skill development.
- Improved product quality by monitoring production processes, conducting inspections, and initiating corrective actions as needed.
- Trained staff of direct labor employees to perform assembly and manufacture of specified products.
- Consistently met or exceeded production targets while maintaining strict quality standards, resulting in increased customer satisfaction.
- Evaluated existing production processes and identified areas for improvement.
- Optimized workflow through effective resource allocation and scheduling adjustments.
- Coordinated with other departments to maintain smooth and efficient product flow.
- Managed internal operational standards and productivity targets.
- Implemented safety protocols and conducted regular audits, achieving a reduction in workplace accidents and incidents.
- Evaluated employee performance regularly against established benchmarks for ongoing personnel development.
Park Director
City of Nashville, Arkansas
02.2014 - 05.2019
- Implemented successful volunteer programs that engaged the community in conservational efforts and park maintenance tasks.
- Developed strategic marketing plans to increase awareness of the park''s offerings and attract more visitors.
- Conducted ongoing evaluations of facility conditions, prioritizing improvements based on urgency and available resources.
- Managed vendor relationships, ensuring quality products and services were delivered consistently at competitive prices.
- Established strong community partnerships to foster collaboration on local conservation efforts.
- Improved employee retention rates by fostering a positive work environment and offering growth opportunities.
- Streamlined daily operations with the development of comprehensive SOPs for all staff members.
- Enhanced visitor experience with timely updates to park signage, maps, and informational materials.
- Boosted overall safety by conducting regular risk assessments, staff trainings, and emergency drills.
- Led multi-disciplinary teams in executing projects aimed at improving park facilities and infrastructure.
- Increased park revenue by developing and promoting attractive packages for group bookings and events.
- Oversaw compliance with federal, state, and local regulations pertaining to parks management standards.
- Optimized staff performance through regular training sessions focused on customer service excellence.
- Enhanced park visitor satisfaction by implementing new programs and events tailored to diverse interests.
- Reduced maintenance costs through efficient scheduling, resource allocation, and preventative measures.
- Championed diversity initiatives both within staffing practices as well as providing inclusive programming options catered toward varied demographics.
- Collaborated with local stakeholders in preserving historical sites within the park''s boundaries.
- Spearheaded eco-friendly initiatives to minimize environmental impact and promote sustainable practices.
- Facilitated educational activities for visitors of all ages to raise awareness about preserving natural habitats.
- Managed budgets effectively, ensuring optimal allocation of funds towards essential park operations.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
- Partnered across departments to run smooth, professional events and activities.
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Created and maintained detailed reports of daily, weekly and monthly operations.
- Inspected equipment and facilities for signs of wear or damage impacting safety.
- Restored customer loyalty by resolving complaints with workers, activities or services rendered.
- Monitored budget and expenditures, keeping facility within budget.
- Coordinated with other entertainment venues to create joint promotional events.
- Developed partnerships with external vendors and suppliers to obtain quality products and services.
Education
High School Diploma - General Studies
Nashville High School
Nashville,AR 05.1993
Skills
- Customer service
- Licensed insurance agent
- Professionalism and ethics
- Quotes and sales
- Customer follow-up
- Client relations
- Auto insurance
- Client needs analysis
- Client retention
- Account management
- New client acquisition
- Policy writing
- Upselling
- Negotiation
- Policy renewals
- Client account management
- Property insurance
- Regulatory compliance
- Risk mitigation
- Email marketing
- Industry regulations
- Leads prospecting
Timeline
Insurance Agent
First National Insurance
01.2025 - Current
Supervisor
Husqvarna Outdoor Products
01.2020 - 12.2024
Production Supervisor
Tyson Foods
06.2019 - 12.2019
Part-time Patrol Deputy
Hempstead County Sheriff's Department
02.2015 - Current
Park Director
City of Nashville, Arkansas
02.2014 - 05.2019
High School Diploma - General Studies
Nashville High School
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