Mark Petty
Searcy
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
23
23
years of professional experience
Work History
Operations Manager
Tires N More
06.2018 - 06.2024
- Managed inventory to achieve timely and accurate delivery of goods and services.
- Interacted well with customers to build connections and nurture relationships.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Assisted in recruiting, hiring and training of team members.
Small Business Owner
Whistle Stop BBQ
09.2005 - 05.2018
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Developed strategic partnerships with suppliers, negotiating favorable terms to control costs and improve product offerings.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
Store Manager
Searcy Tire Co
05.2003 - 08.2005
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Coached sales associates in product specifications, sales incentives, and selling techniques.
- Interacted well with customers to build connections and nurture relationships.
Territory Manager
Ampac Tire Dist.
09.2001 - 04.2003
- Managed over seventy five accounts within assigned territory.
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Expanded territory coverage by strategically identifying and targeting high-potential accounts.
- Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
- Attended trade shows and industry events to promote company products and services.
- Implemented successful sales strategies to drive revenue growth and exceed quarterly quotas consistently.
Education
Bachelor of Science - Agricultural Business
Arkansas State University
State University, ARSkills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Inventory Management
- Client Relationships
- Sales background
- Work flow planning
Timeline
Operations Manager
Tires N More
06.2018 - 06.2024
Small Business Owner
Whistle Stop BBQ
09.2005 - 05.2018
Store Manager
Searcy Tire Co
05.2003 - 08.2005
Territory Manager
Ampac Tire Dist.
09.2001 - 04.2003
Bachelor of Science - Agricultural Business
Arkansas State University
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