Seeking a career within a reputable organization that values diversity, training, and development where I can expand on my years of experience in delivering superior quality customer service.
Overview
16
16
years of professional experience
Work History
Call Center Representative
St Bernard’s Medical center
Jonesboro
10.2022 - Current
Assisted patients with appointment scheduling and information inquiries.
Resolved customer complaints through effective communication and problem-solving.
Documented patient interactions in the electronic medical records system.
Call Center Operator
NEA Baptist Memorial Hospital
Jonesboro
04.2021 - Current
Answers telephones, take and direct messages in a timely manner to the appropriate location.
Respond to caller questions and concerns effectively and efficiently.
Act as a liaison between patients and the various NEA Baptist Medical options.
Relay patient/guest messages to the appropriate facilities.
Cancel appointments as needed.
Key Holder
Dollar General Stores Incorporated
Jonesboro
07.2020 - 04.2021
Responsibilities included Customer Service, Cash Handling, Inventory Management.
Opened and closed store in absence of Manager.
Cashier
Wal-Mart Stores Incorporated
Jonesboro
09.2012 - 07.2020
Responsibilities included Cash Handling, Customer Service, Inventory Control and Product Planning & Placement.
Sales Associate
Charlotte Russe
Jonesboro
05.2012 - 09.2012
Responsibilities included customer assistance, stocking and merchandise display maintenance.
Cashier
Wal-Mart Stores Incorporated
Pine Bluff
10.2009 - 08.2011
Responsibilities include Cash Handling, Customer Service, and Inventory Control.