Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jordan Taylor

Jonesboro

Summary

Seeking a career within a reputable organization that values diversity, training, and development where I can expand on my years of experience in delivering superior quality customer service.

Overview

16
16
years of professional experience

Work History

Call Center Representative

St Bernard’s Medical center
Jonesboro
10.2022 - Current
  • Assisted patients with appointment scheduling and information inquiries.
  • Resolved customer complaints through effective communication and problem-solving.
  • Documented patient interactions in the electronic medical records system.

Call Center Operator

NEA Baptist Memorial Hospital
Jonesboro
04.2021 - Current
  • Answers telephones, take and direct messages in a timely manner to the appropriate location.
  • Respond to caller questions and concerns effectively and efficiently.
  • Act as a liaison between patients and the various NEA Baptist Medical options.
  • Relay patient/guest messages to the appropriate facilities.
  • Cancel appointments as needed.

Key Holder

Dollar General Stores Incorporated
Jonesboro
07.2020 - 04.2021
  • Responsibilities included Customer Service, Cash Handling, Inventory Management.
  • Opened and closed store in absence of Manager.

Cashier

Wal-Mart Stores Incorporated
Jonesboro
09.2012 - 07.2020
  • Responsibilities included Cash Handling, Customer Service, Inventory Control and Product Planning & Placement.

Sales Associate

Charlotte Russe
Jonesboro
05.2012 - 09.2012
  • Responsibilities included customer assistance, stocking and merchandise display maintenance.

Cashier

Wal-Mart Stores Incorporated
Pine Bluff
10.2009 - 08.2011
  • Responsibilities include Cash Handling, Customer Service, and Inventory Control.

Education

High School Graduate -

Jonesboro High School
Jonesboro, AR

Skills

  • Appointment scheduling
  • Effective communication
  • Time management
  • Call routing
  • Information retrieval
  • Knowledge of medical terminology
  • Team collaboration
  • Problem solving
  • Active listening
  • Call handling
  • Data entry
  • Customer service

Timeline

Call Center Representative

St Bernard’s Medical center
10.2022 - Current

Call Center Operator

NEA Baptist Memorial Hospital
04.2021 - Current

Key Holder

Dollar General Stores Incorporated
07.2020 - 04.2021

Cashier

Wal-Mart Stores Incorporated
09.2012 - 07.2020

Sales Associate

Charlotte Russe
05.2012 - 09.2012

Cashier

Wal-Mart Stores Incorporated
10.2009 - 08.2011

High School Graduate -

Jonesboro High School
Jordan Taylor