Marla Narvaez
Little Rock,AR
Summary
Seasoned Customer Associate with 3 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
7
7
years of professional experience
Work History
Customer Service Associate
AtHome
09.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided training and support to new associates to help provide high-quality customer service.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Helper
Patricio’s Masonry
01.2020 - Current
- Followed supervisor instructions to complete tasks on time.
- Used equipment properly to avoid workplace hazards or injuries.
- Loaded and unloaded construction materials to prepare for use in construction.
- Performed manual labor and random jobs to help teams accomplish goals.
- Cleaned and straightened work areas to maximize productivity and safety.
Hostess
Kemuri West on Chenal
11.2022 - 08.2023
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Used cash registers and credit card machines to cash out customers.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Receptionist
Best Nails on Chenal
04.2022 - 10.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Carhop
Sonic
12.2016 - 09.2021
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Maintained positive and professional attitude to instill business confidence and promote repeat business with customers.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Cleaned and maintained drive-in parking lots, picnic areas and building grounds to provide clean and attractive environment for customers.
- Operated headset communication system to take orders quickly and accurately from customers.
Education
High School Diploma -
Mount St. Mary Academy
05.2023
Skills
- Google Docs & Sheets, ADP and QSR online scheduling
- Speaking Clearly
- Spanish Speaking
- Customer Service
- Safety Regulations
- Project Management
- Customer Relationship Management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Associate
AtHome
09.2023 - Current
Hostess
Kemuri West on Chenal
11.2022 - 08.2023
Receptionist
Best Nails on Chenal
04.2022 - 10.2022
Helper
Patricio’s Masonry
01.2020 - Current
Carhop
Sonic
12.2016 - 09.2021
High School Diploma -
Mount St. Mary Academy
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