Marquito Lowery
North Little Rock,AR
Summary
Proven professional with a track record of enhancing patient satisfaction at Arkansas Children Hospital by leveraging skills in HIPAA Compliance and problem-solving. Excelled in team collaboration and patient care, significantly improving efficiency and service quality. Skilled in customer service and patient registration, adept at managing high-pressure situations and complex challenges. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level 20 position. Ready to help team achieve company goals. Skilled Patient Care Technician offering demonstrated expertise in patient support developed over 20 years of healthcare experience. Skilled at supporting transports, ambulating patients and charting updates. Flexible team player with positive and upbeat nature. Service-oriented and resourceful with in-depth clinical skills and assessment training. Support patient personal care and hygiene needs with diligent assistance. Organized in keeping supplies stocked and equipment sterilized for use. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
22
22
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Patient Access Representative/Patient Care Technician
Arkansas Children Hospital
05.2013 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
Janitor
Watson
02.2008 - 08.2024
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Kept building spaces premises clean inside and outside.
- Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.
Human Resources Manager
Woodland Hills Nursing Home
06.2002 - 04.2013
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Improved compliance with health and safety regulations by developing and implementing comprehensive training for all staff.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
Education
Some College (No Degree) -
Pulaski Technical College
North Little Rock, AR 02.2009 - 05.2013
Some College (No Degree) -
Arkansas Beauty School - Little Rock
Little Rock, AR 07.2024 -
GED -
Arkansas Baptist College
Little Rock, AR06.2024
Skills
- Customer Service
- Insurance Verification
- HIPAA Compliance
- Patient Registration
- Patient check-in
- Problem-Solving
- Team Collaboration
- Paging Systems
- Calm and Effective Under Pressure
- Multi-Line Telephone Systems
- Patient Intake
- Heartsaver First Aid CPR AED
Certification
- Licensed CNA - 20 years
Basketball, Decoration
Played Basketball in high school. Does decoration for events.
Timeline
Some College (No Degree) -
Arkansas Beauty School - Little Rock
07.2024 -
Patient Access Representative/Patient Care Technician
Arkansas Children Hospital
05.2013 - Current
Some College (No Degree) -
Pulaski Technical College
02.2009 - 05.2013
Janitor
Watson
02.2008 - 08.2024
Human Resources Manager
Woodland Hills Nursing Home
06.2002 - 04.2013
GED -
Arkansas Baptist College
- Licensed CNA - 20 years
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