Martha Cannepa

·Responsible for teacher recruitment

·Carry out intake procedures, student placement and testing, progress tests.

·Exam preparation from A1 to C2 levels from CEFR

·Resources development: ordering materials which are appropriate to the needs of teachers and students.

·Support for teachers, students and families, through systematic and continuous communication.

·Teacher for young, adult and advanced learners

· Pedagogically lead the institution jointly from the Board of Directors and in permanent feedback with the needs of the teaching community.

· Promote the continuity of the teaching community as well as their sense of belonging to the institution.

· Aim for comprehensive student care; in cognitive, sociological and psychological aspects.

· Foster a very good work environment where commitment and support between team members and the collective are pillars of a real and effective collaborative culture to meet objectives among all-for all.

· Coordinate actions between the areas: Spanish and English to form a solid and coherent whole.

· Establish the division of tasks of officials for the fulfilment of all the inherent tasks ensuring the quality of execution.

· Actively participate in weekly coordination of the Board of Directors.

· Promote effective and practical weekly coordination with secondments and secretary.

· Mediate and plan teaching coordination according to the collective needs of the centre.

· Ensure the preservation of the building, as well as control and care for material goods.

· Develop efficient and personalized attention that responds to parents' demands.

· Strengthen the family-school bond for the benefit of the student.

· Provide families with the tranquility offered by a stable teaching group that guarantees better opportunities for the development of the teaching learning process.

· Promote participation in sports exchange activities promoting fair play and the development of "team" awareness.

· Promote the development and strengthening of the link with other institutions related to our social project.

· Make approaches for exchange with other formal and non-formal educational institutions in the environment.

· Create instances of work and constant communication with the Inspection of Institutes and High Schools.

· Systematically carry out academic and cultural activities open to the community.

· Promote the annual development of cycles of seminars and updating workshops according to the needs of the institution and the teachers.

· Monitored progress, implementing effective strategy to consistently achieve establishment goals.

· Optimized student educational strategies with clear advice on course choices, progression and career options.

· Online interviews to recruit UK teachers and face to face interview for local teachers.
· Distribute and/ or design materials to/with teachers.
· Provide suggestions on the materials to be acquired by the school and make sure their use is systematic and optimized in the classroom.
· Keep updated and look for opportunities to help the staff, attend teacher development instances.
· Assigning in-service/online training sessions in order to maximize performance.
· Encourage teachers to plan weekly, providing feedback accordingly.
· Establish common evaluation criteria both, for tests and reports by presenting samples for discussion with the team.
· Supervise teachers' compliance with any institutional assignments, and announce, remind, facilitate, collect throughout the process.
· Prepare clear, simple guidelines to follow when giving out report cards, and carefully go over them to check that everything is appropriate both language to be used and concepts to be shared with parents.
· Keep daily contact with teachers, students and families.
· Maximize communication with the English teaching team and foster cooperation among them - exchange of materials, information, ideas and
strategies.
· Propose, organize and cooperate in extracurricular activities such as visits to different places (e.g.
· Ranging from going around the block to attending a play or concert)
· Observe teachers' classes according to a yearly plan and provide appropriate feedback, set new goals for future observation sessions, assist
teachers with suggestions as well as material resources, make a formal report of each visit.
· Coordination and organization of Cambridge English exams at school.
· Developed new process for employee evaluation which resulted in marked performance improvements.
· Carried out day-day-day pedagogical duties accurately and efficiently.

• Provide appropriate and valuable training to around the world employees.
Design the curriculum, trainings, and deliver presentations.
• Coordinate programs to provide further skills and knowledge to the company employees.
• Supervision and work with development specialist or training staff regularly.
• Worked closely with Customer Care Management team to maintain optimum levels of communication for the effective and efficient
completion of courses
• Defining and articulating learning outcomes, including measurements, performance metrics and changes, to improve employee's satisfactory
learning of new products.
• Creating guides and course materials.
• Monitoring progress through on-the-job training and adapted learning plans to optimise progress.
• Utilize various teaching aids to minimize learning gaps and effectively instruct and motivate employees to continue develop on their current
positions.

• Supported American Airlines in improving operations and resolving issues to deliver top-notch customer service.
• Delivered an exceptional level of service to each customer by listening to concerns and answering questions via email and through phone calls.
• Worked closely with Customer Service employees and Airlines all over the world to establish and deliver to meet their needs.
• Handled conference calls.

• Performed in-depth research to answer more complex questions.
• Fielded diverse customer questions and resolved issues effectively and efficiently.
• Answered inbound calls per day to address customer inquiries, resolve issues, and provide information on new products and services and directed inbound calls to designated individuals or departments.
• Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
• Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
• Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
• ICRM detailed tracking.
• Liaised with IT team to ensure customer needs are met from a technical perspective.

• Coordination of medical appointments, information provider for customers.
• Processed phone queries, seeking effective, timely solutions for continued customer satisfaction.
• Worked directly with customers and sales department to achieve excellent results.