Martha Roman
Jacksonville
Summary
I'm looking for a company that has a family foundation. I'm confident that I can contribute to your Company. I'm dedicated, loyal and I can arise to any occasion and very much a team player.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Chenal Valley Animal Hospital
Little Rock
03.2024 - Current
- Assisted clients with scheduling appointments and managing pet care needs.
- Handled phone inquiries, providing information about services and procedures.
- Managed patient records using veterinary software systems for accuracy.
- Collaborated with veterinary staff to ensure smooth clinic operations daily.
- Processed payments and managed transactions at the front desk efficiently.
- Resolved customer complaints by listening actively and providing solutions.
- Maintained cleanliness and organization of the reception area for a welcoming environment.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Identified opportunities for upselling additional products or services based on customer needs.
- Conducted regular follow-up calls with customers after resolving their issues.
- Implemented innovative methods for streamlining the customer service process.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Cashier/Sales Associate
Bargain Hunt
Jacksonville
03.2022 - 12.2024
- Customer Service
- Stocking shelves
- Answering phones
- Unloading merchandise from trunk
- Cleaning
- Translating English to Spanish
- Processed customer transactions accurately and efficiently at retail location.
- Assisted customers in locating products and answering inquiries promptly.
- Managed cash register operations, including balancing cash drawers at shift end.
- Maintained cleanliness and organization of checkout area for optimal customer experience.
- Collaborated with team members to ensure timely restocking of merchandise on shelves.
- Handled returns and exchanges while adhering to company policies effectively.
- Implemented promotional displays to enhance product visibility for customers.
- Provided exceptional service by addressing customer concerns with empathy and professionalism.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Learned roles of other departments to provide coverage and keep store operational.
- Followed company security procedures for handling large sums of money.
- Answered customer inquiries regarding store policies and procedures.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Helped with purchases and signed customers up for rewards program.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Conducted price checks for special orders or discounts as requested by customers.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Discounted purchases by scanning and redeeming coupons.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Processed returns and exchanges of merchandise in accordance with store policies.
Assistant Property Manager
MALONEY PROPERTY MANAGEMENT
Hartford
10.2020 - 12.2021
- Customer service
- Answering Phones
- Assisting Property Manager as needed
- Assisting Maintenance Supervisor
- Meeting with Vendors
- Setting up appointment
- Making work orders/completing (Yardi)
- Showing apartment to prospective tenants
- Supplies ordering
- Liaison between tenants/Maintenance department.
- Coordinate vacant unit turnover process with maintenance/ Cleaning Company
- Filing/Mailing
- Greetings customers
- Translating English to Spanish
- Move in/move inspections
- Call residents to make sure work order was completed and to their satisfaction.
- Confirming apartment was ready for leasing
Administrative Assistant/Receptionist
G & S Insulating
Little Rock
06.2020 - 10.2021
- Answering Multiline Phones
- Inputting work orders
- Emailing Proposal
- Taking payments
- Filing/Mailing
- Accounts Receivable
- Greeting Customers
Kennel Technician
Briarwood Animal Hospital
Little Rock
06.2018 - 06.2020
- Caring for animals: dogs, cats, lizards, sugar gliders ext.
- Walking/Watching dogs
- Caring for sick animals
- Picking up and dropping off animals for annual/grooming/physical and/or boarding.
- Filing paperwork
- Putting up stock
- Translating from Spanish to English for the doctors
- Cleaning and sanitizing run.
- Feeding animals
Retail Sales Consultant
Cricket Wireless Authorized Dealer
Little Rock
06.2017 - 06.2018
- Selling phones.
- Customer Service.
- Activating phones.
- Trouble shooting phones.
- Translating English to Spanish.
- Greeting new customers and helping them navigate their phones.
Assistant Property Manager
POAH Management
02.2010 - 05.2017
- Company Overview: TAX CREDIT PROPERTY.
- Processing of application's for move in/move out.
- COS Certified.
- Helping the residents get information with agencies in there community.
- Greeting new residents and helping them fill out application.
- Answering a multi-line phone.
- Doing back grounds and landlords checks.
- Promoted to assistant property manager in 2013.
- Assisting the property manager in all aspect of the office as needed.
- Meeting with the property lawyer to commence the evictions as needed.
- Doing all the recertification paperwork for a property of 252 Units to make sure they still qualify to live in our apt complex.
- Doing all the monthly move outs as needed and per company policy.
- Supervising the maintenance department as needed.
- Coordinate vacant unit turnover process with maintenance/Cleaning Company.
- Staging apartments
- TAX CREDIT PROPERTY.
Interim certification/ Administration Assistant
TAX CREDIT PROPERTY
05.2008 - 02.2010
- Processing Recertification for 314 subsidized units and 23 Tax Credit units
- Interim certification
- Once process send tax credit portion to Tax Compliance Officer for approval
- Make correction if need be and have tenant come in to sign and date
- Split copies recertification send copy to main office and file completed recertification
- Answer multi line phones
- Entered certification in MPW software
- Help perspective residents fill out applications
Administrative Assistant
Peabody Properties
Springfield
05.2005 - 05.2008
- Deposit of rental checks
- Notices to quit
- Spectrum reports
- Assist with inspections
- Move in/out
- Data entering
- Collections
- Worked w/ Corner Stone software & MPW
- Trained in Sexual Harassment/Stress Management/Discrimination
- Process Applications
- Answering multi- line Phone
- Copy/fax/filing
- Performed a variety of general office task
- Update Waitlist /issue status letters
- Coordinate vacant unit turnover process with maintenance
Retail Sales Consultant
Dillard's, Inc
Little Rock
02.2000 - 05.2002
- Answering Phones
- Greeting Customers
- Setting up dates for Promotions
- Setting up Visual Displays
- Selecting online orders
- Taking phone orders
- Answering Phones
Data Entry
Westover Job Corps
01.1994 - 01.1996
- Customer Service
- Developed letters /Memos
Education
High school -
Annex High
Skills
- Cleaning
- Filing
- LIHTC
- Multilingual
- Microsoft Excel
- Microsoft Word
- Section 8
- Yardi
- Payroll
- Microsoft Outlook
- Spanish
- Tax experience
- Order picking
- Pet care
- Accounts receivable
- Time management
- Property management
- Data entry
- Microsoft Office
- Multi-line phone systems
- Training & development
- Sales
- Animal care
- Front desk
- Fair Housing regulations
- Organizational skills
- Property leasing
- Customer service
- Translation
- Office experience
- Retail sales
- Maintenance
- Kennel experience
- Accounts payable
- Cleaning/ Sanitizing
- Cashiering
- Stocking
- Communication skills
- Food preparation
- Conflict Management
- Pet Grooming
- Marketing
- Pricing
- Customer relationship management
- Veterinary software systems
- Billing procedures
- Payment processing
- Appointment scheduling
- Complaint resolution
Certification
Driver's License, February 1925
Languages
Spanish, Fluent
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Customer Service Representative
Chenal Valley Animal Hospital
03.2024 - Current
Cashier/Sales Associate
Bargain Hunt
03.2022 - 12.2024
Assistant Property Manager
MALONEY PROPERTY MANAGEMENT
10.2020 - 12.2021
Administrative Assistant/Receptionist
G & S Insulating
06.2020 - 10.2021
Kennel Technician
Briarwood Animal Hospital
06.2018 - 06.2020
Retail Sales Consultant
Cricket Wireless Authorized Dealer
06.2017 - 06.2018
Assistant Property Manager
POAH Management
02.2010 - 05.2017
Interim certification/ Administration Assistant
TAX CREDIT PROPERTY
05.2008 - 02.2010
Administrative Assistant
Peabody Properties
05.2005 - 05.2008
Retail Sales Consultant
Dillard's, Inc
02.2000 - 05.2002
Data Entry
Westover Job Corps
01.1994 - 01.1996
High school -
Annex High