Martha Gillispie
Flippin,AR
Summary
Adept at fostering customer relationships and resolving conflicts. Leveraged strong communication and problem-solving skills at F&M State Bank to enhance client satisfaction and achieve sales targets. Expertise in money transfer systems and interpersonal abilities led to a significant increase in customer retention and financial goal attainment. Gifted customer service team member focused on handling customer issues and escalated requests with fast and knowledgeable support. Well-versed in diverse company software systems and skilled at assessing trends to devise creative system-wide solutions. Excellent relationship-building, communication and conflict mediation skills.
Overview
15
15
years of professional experience
Work History
Sales Associate - Sporting Goods
Wal-Mart Supercenter
2024.05 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Frontline Cashier Associate
Wal-Mart Supercenter
2023.10 - 2024.05
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Personal Relationship Banker
F&M State Bank
2022.08 - 2024.04
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Expanded client base through effective networking and referral generation, leading to increased business opportunities .
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Collaborated with branch team members to improve overall performance and achieve sales targets consistently.
- Fostered a positive working environment by actively participating in team meetings and supporting colleagues in their professional development.
- Actively participated in community events to promote bank services, expanding market reach.
- Pioneered digital banking tutorial for clients, facilitating shift towards digital platforms.
Client Care Specialist II
Susser Bank
2022.05 - 2022.08
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Managed high call volume efficiently, prioritizing urgent requests and maintaining composure under pressure.
- Participated in regular team meetings to discuss strategies for enhancing overall client experience within the organization.
- Demonstrated empathy towards clients'' situations while maintaining professional boundaries and adhering to company policies.
- Liaised between internal departments to facilitate prompt resolution of complex cases, resulting in satisfied clients who appreciated the extra effort put forth on their behalf.
- Explained available products and services, demonstrated features and used persuasive communication strategies to redirect concerns.
Personal Relationship Banker - Float
F&M State Bank
2022.01 - 2022.04
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Collaborated with branch team members to improve overall performance and achieve sales targets consistently.
4-H Educator/Teacher
Maryetta Public Schools
2021.08 - 2022.01
- Built relationships and communicated with parents to provide best learning environment for children.
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- Established strong relationships with parents through regular communication, fostering a supportive network for student success.
- Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
- Developed and implemented differentiated instruction strategies for diverse learners, ensuring individualized attention and success.
- Provided constructive feedback on assignments, empowering students to take ownership of their learning and academic growth.
Personal Relationship Banker
First Fidelity Bank
2020.02 - 2021.08
- Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Collaborated with branch team members to improve overall performance and achieve sales targets consistently.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
- Analyzed customers' financial information to deliver personalized account guidance.
Customer Service Advocate
Highmark - Blue Cross/Blue Shield
2018.10 - 2020.02
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
- Participated in regular performance evaluations, consistently exceeding expectations in key metrics such as first-call resolution rate.
- Implemented new strategies to reduce average call handling time while maintaining high-quality service.
4-H Educator/Teacher
Maryetta Public Schools
2009.11 - 2018.08
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- Built relationships and communicated with parents to provide best learning environment for children.
- Developed and implemented differentiated instruction strategies for diverse learners, ensuring individualized attention and success.
- Developed and implemented engaging lesson plans to keep learner attention.
- Chose materials and developed lesson plans to enhance skills for individual students.
- Organized extracurricular clubs and activities that complemented academic curriculum and supported student interests.
Education
High School Diploma -
Richland Hills High School
North Richland Hills, TXSkills
- Strong Communication and Interpersonal Skills
- Money Transfer Systems
- Problem-solving skills
- Multi-tasking strength
- Exceptional customer service
- Professional Demeanor
Timeline
Sales Associate - Sporting Goods
Wal-Mart Supercenter
2024.05 - Current
Frontline Cashier Associate
Wal-Mart Supercenter
2023.10 - 2024.05
Personal Relationship Banker
F&M State Bank
2022.08 - 2024.04
Client Care Specialist II
Susser Bank
2022.05 - 2022.08
Personal Relationship Banker - Float
F&M State Bank
2022.01 - 2022.04
4-H Educator/Teacher
Maryetta Public Schools
2021.08 - 2022.01
Personal Relationship Banker
First Fidelity Bank
2020.02 - 2021.08
Customer Service Advocate
Highmark - Blue Cross/Blue Shield
2018.10 - 2020.02
4-H Educator/Teacher
Maryetta Public Schools
2009.11 - 2018.08
High School Diploma -
Richland Hills High School