Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Martin Boscaroli

San Nicolas

Summary

Client-centered professional polished in developing personal, warm relationships and developing successful solutions to different types of problems. An accommodating and warm individual possessing strong observational skills and an in-depth understanding of human behavior. Offering a comprehensive background in business organization, effective communication with peers, keeping a positive attitude while under pressure in a fast-paced environment, and always advancing and prioritizing other people's needs.

Overview

2
2
years of professional experience

Work History

Sushi Maker

Sushiclub
05.2022 - 11.2022
  • Placed orders to restock items before supplies ran out.
  • Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
  • Collaborated with staff members to create meals for large banquets.
  • Maintained well-organized mise en place to keep work consistent.
  • Coordinated with team members to prepare orders on time.
  • Disciplined and dedicated to meeting high-quality standards.

Customer Service Representative

Krei Ventures
11.2022 - 03.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Legotherapy Child Therapist

Amiko
04.2023 - 12.2023
  • Identified indications of mental deficiency, abnormal behavior or maladjustment through direct observation.
  • Worked accompanying children in the use of blocks and Lego sets to develop motor, organizational and social skills.
  • Work on creating genuine bonds with children suffering from ADHD, autism and other neurodivergences, so that they can begin to grow in their intrapersonal relationships.

Education

High School Diploma -

Escuela Urquiza Numero 16
San Nicolas De Los Arroyos
12.2020

Course - Customer Service Fundamentals

Knowledge Accelerators
09.2023

Course - Call Center Customer Service

CVS Health
09.2023

Course - Write Professional Emails

Georgia Institute of Technology
09.2023

Course - People And Soft Skills

IBM
09.2023

Course - Introduction To Psychology

Yale
11.2023

Course - Conflict Transformation

Emory University
10.2023

Course - Introduction To Microsoft Excel

Coursera Project Network
11.2023

Skills

  • Active listening
  • Emotional regulation strategies
  • Behavior modification
  • Empathy development
  • Conflict resolution
  • Self-esteem building

Accomplishments

During my time at Krei Ventures, I managed to be recognized as one of the most successful agents, having two company reviews that gave me a score of over 94% plus efficiency.


In the Amiko workshop, I helped different neurodivergent kids manage and participate in joining playing sessions with Lego blocks, and also develop meaningful friendships in the workshop and their personal lives.

Languages

Spanish
Native language
English
Proficient
C2

Timeline

Legotherapy Child Therapist

Amiko
04.2023 - 12.2023

Customer Service Representative

Krei Ventures
11.2022 - 03.2023

Sushi Maker

Sushiclub
05.2022 - 11.2022

High School Diploma -

Escuela Urquiza Numero 16

Course - Customer Service Fundamentals

Knowledge Accelerators

Course - Call Center Customer Service

CVS Health

Course - Write Professional Emails

Georgia Institute of Technology

Course - People And Soft Skills

IBM

Course - Introduction To Psychology

Yale

Course - Conflict Transformation

Emory University

Course - Introduction To Microsoft Excel

Coursera Project Network
Martin Boscaroli