Martín H. López
Service Operations Manager
Ciudad De Buenos Aires,BSAS
Summary
Goal-oriented Service Operations Manager looking to build upon skills and tackle new responsibilities. Committed to driving gains in revenue and cultivating outstanding relationships with existing customers and new prospects. Skilled in contract negotiation, strategic planning, and key account management.
Looking to transition into the field of O&M, leveraging strong organizational and analytical abilities.
Overview
19
19
years of professional experience
9
9
years of post-secondary education
4
4
Languages
Work History
Service Operations Manager
SIEMENS ENERGY
Buenos Aires, ARG
10.2020 - Current
- Enhanced customer satisfaction through proactive problem resolution and consistent communication with clients
- Managed multiple projects concurrently while maintaining strict adherence to deadlines and quality standards
- Met with customers to discuss service needs and offer available solutions
- Achieved consistent on-time project completion by effectively managing schedules, resources, and budgets.
- Optimized staff scheduling practices to balance workload distribution and minimize overtime expenses without compromising service quality or employee morale.
Technical Service Manager
SIEMENS
Buenos AIres, ARG
11.2014 - 09.2020
- Optimized resource allocation by closely monitoring workload distribution, maximizing utilization of available personnel and equipment
- Led cross-functional teams on complex projects involving multiple stakeholders, ensuring smooth coordination between all parties involved for timely completion of objectives.
- Managed a team of technicians, ensuring timely resolution of service requests and maintaining high-quality standards in all work performed
- Mentored junior technicians in advanced troubleshooting techniques, increasing their problem-solving abilities and empowering them to resolve issues more efficiently.
Technical Service Engineer
SIEMENS
, ARG
07.2013 - 10.2014
- Streamlined processes by developing and implementing new procedures for the Technical Service team
- Boosted customer satisfaction with proactive communication and prompt resolution of technical concerns
- Optimized equipment reliability through regular maintenance checks and timely repairs.
- Visually inspected and tested machinery and equipment, performing routine preventive maintenance.
- Reviewed technical documentation to complete equipment maintenance and repair
Field Service Engineer
SIEMENS
05.2006 - 06.2013
- Provided expert technical assistance during service/installation projects, ensuring proper setup and alignment of complex machinery components
- Recommended design changes, upgrades and replacements to improve systems performance
- Established strong relationships with customers through clear communication and consistent follow-up on outstanding issues.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
Education
Electrical Engineering -
Universidad Tecnologica Nacional
Argentina 01.1997 - 01.2005
Project Management (PM3) -
SIEMENS Professional Education
Germany 01.2013 - 01.2014
Certificate SE6 - Emerging Leader - Leadership
INSEAD
Online 07.2024 - 08.2024
Skills
- Operational efficiency
- Customer Service
- Trustworthy and honest
- Leadership
- Incident Management
- Cross-functional coordination
- Staff Management
- Microsoft Office Suite
- SAP systems
Websites
Accomplishments
- Successfully boosted revenue by over $49M through the precise and efficient execution of a complex forced outage, resulting in the successful commissioning of a combined cycle in Argentina.
- Recognized as part of the top 1% of the company's workforce and selected for an accelerated talent development program.
Timeline
Certificate SE6 - Emerging Leader - Leadership
INSEAD
07.2024 - 08.2024
Service Operations Manager
SIEMENS ENERGY
10.2020 - Current
Technical Service Manager
SIEMENS
11.2014 - 09.2020
Technical Service Engineer
SIEMENS
07.2013 - 10.2014
Project Management (PM3) -
SIEMENS Professional Education
01.2013 - 01.2014
Field Service Engineer
SIEMENS
05.2006 - 06.2013
Electrical Engineering -
Universidad Tecnologica Nacional
01.1997 - 01.2005
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