Martineus Johnson
North Little Rock
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
16
16
years of professional experience
Work History
Transportation Security Officer/CCO Officer
Homeland Security TSA
09.2021 - 06.2025
- Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals.
- Promoted a positive customer service experience while enforcing strict adherence to federal regulations regarding air travel safety measures.
- Utilized strong communication skills to address passenger concerns or inquiries related to transportation security processes.
- Prepared reports on TSA activities, enabling data-driven decision-making by management.
Master Control Operator
Nexstar Broadcasting Group
08.2011 - 09.2021
- Played a crucial role in emergency reporting situations through quick response times and efficient coordination with news teams.
- Identified equipment issues and implemented troubleshooting techniques for resolution.
- Enhanced broadcast quality by monitoring and adjusting video, audio, and transmitter levels.
- Successfully executed ad-hoc programming changes as needed to accommodate special events or breaking news stories without causing disruptions to regular schedules or viewer experiences.
Correctional Officer
Arkansas Department Of Corrections
06.2009 - 01.2011
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
Education
High School -
North Little Rock High School
North Little Rock, ARSkills
- Strong ethical standards
- Customer support expertise
- Conflict resolution strategies
- Regulatory compliance
- Relationship management abilities
Timeline
Transportation Security Officer/CCO Officer
Homeland Security TSA
09.2021 - 06.2025
Master Control Operator
Nexstar Broadcasting Group
08.2011 - 09.2021
Correctional Officer
Arkansas Department Of Corrections
06.2009 - 01.2011
High School -
North Little Rock High School
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