Martisha White
Conway
Summary
Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Life Changer Sales Rep
TLC
Conway
03.2019 - 01.2026
- Developed strong relationships with clients to understand their needs and preferences.
- Conducted product demonstrations to showcase features and benefits effectively.
- Collaborated with team members to identify sales opportunities and improve strategies.
- Developed key customer relationships to increase sales.
- Generated new sales leads through cold calling and networking activities.
- Analyzed customer feedback to improve products and services.
- Performed regular follow-ups with prospects to close deals in a timely manner.
Customer Service Representative
TTEC
Conway
09.2015 - 11.2023
- Assisted customers with inquiries and concerns regarding products and services.
- Utilized CRM software to track customer interactions and resolve issues.
- Collaborated with team members to enhance customer satisfaction strategies.
- Handled escalated complaints professionally and efficiently to ensure resolution.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Collections Agent
First Collections Services
Mabelvale
06.2012 - 03.2015
- Managed customer accounts to ensure timely payment and resolution of outstanding debts.
- Communicated effectively with clients to negotiate payment arrangements and settlements.
- Utilized collection software to track account status and maintain accurate records.
- Educated customers on their financial obligations and available repayment options.
- Conducted skip tracing to locate individuals with unpaid accounts for follow-up.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Adhered to company policies and applicable laws while collecting debts from customers.
- Created repayment plans based on account holders' financial status and repayment abilities.
- Processed payments through various methods such as credit cards, online banking and cash transactions.
Education
Some College (No Degree) - Psychology
Uapb
Pine Bluff, ARSkills
- Customer relationship management
- Product demonstrations
- Sales strategy development
- Lead generation
- Client negotiations
- Team collaboration
- Problem solving
- Effective communication
- Customer relationship building
- Cold calling
- Social media marketing
- Customer service
Certification
Career readiness Certificate through Arkansas department Workforce
Timeline
Life Changer Sales Rep
TLC
03.2019 - 01.2026
Customer Service Representative
TTEC
09.2015 - 11.2023
Collections Agent
First Collections Services
06.2012 - 03.2015
Some College (No Degree) - Psychology
Uapb