Mary Butler
Prairie Grove
Summary
Dynamic entrepreneur and skilled bartender with a proven track record at The Perfect Pour NWA and JJ's Grill. Excelled in small business operations and customer service expertise, boosting company profits through strategic marketing and exceptional relationship-building. Demonstrated strong multitasking and an engaging personality, significantly enhancing client satisfaction and loyalty.
Overview
8
8
years of professional experience
Work History
Small Business Owner
The Perfect Pour NWA
07.2024 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Developed social media presence and engaged SEO company to establish virtual presence. Created, edited and uploaded 2+ original cocktail recipe videos to social media pages weekly.
- Built and fostered business to business relationships with wedding vendors and planners within the community to grow company profits.
- Managed costs and inventory for optimal profitability.
- Researched and adhered to all local laws and regulations that apply to the business.
- Ensured customer satisfaction with top tier customer service and professionalism.
- Crafted original cocktails to cater to customers desires and preferences.
- Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Designed business plan to define concept, short-term and long-term goals and strategies.
Bartender
JJ's Grill
05.2022 - Current
- Served high customer volumes during special events, nights, and weekends. Efficiently managed drink orders for over 300 guests per shift, showcasing knowledge on extensive drink ingredients and pairings.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Built a loyal customer base through exceptional customer service and strong personable skills.
- Led a team of eight bartenders to ensure a healthy, safe bar environment. Trained new employees by providing skills and knowledge that improved overall bar performance.
- Brand ambassador for the company and attended monthly meetings to discuss marketing and sales tactics. Maintained a respectable reputation to represent the company well and assisted in growing a strong social media presence.
- Managed front of house staff as a part-time mid manager to ensure a smooth, pleasant experience for all guests and employees. Collaborated with kitchen staff to guarantee food quality and speed up wait times.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Tanning Consultant
Bronzed Tanning Salon
05.2017 - 04.2020
- Contributed to a clean and hygienic environment by maintaining the cleanliness of tanning beds and rooms after each use.
- Successfully opened and closes business each day with strong punctuality and reliability.
- Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
- Resolved any customer complaints or issues professionally, ensuring a positive outcome for both the client and the salon.
- Educated clients on health and safety of tanning facilities and procedures.
- Increased salon revenue through upselling tanning packages and retail products to clients.
- Fostered a welcoming atmosphere within the salon that encouraged repeat business from satisfied customers.
- Developed loyal clientele by consistently delivering an exceptional tanning experience tailored to individual preferences.
- Maintained accurate client records to ensure seamless communication between staff regarding customer preferences and needs.
- Scheduled clients based on number of beds and booths with consideration of walk-in averages.
Education
Bachelor of Science - Biology
University of Arkansas
Fayetteville, ARHigh School Diploma -
Lakeside High School
Hot Springs, AR05-2020
Skills
- Small business operations
- Planning and execution
- Vendor relations
- Business marketing
- Budget management
- Strong multitasking
- Highly reliable
- Memory retention
- Team player attitude
- Outgoing personality
- Engaging personality
- Customer service expertise
Timeline
Small Business Owner
The Perfect Pour NWA
07.2024 - Current
Bartender
JJ's Grill
05.2022 - Current
Tanning Consultant
Bronzed Tanning Salon
05.2017 - 04.2020
Bachelor of Science - Biology
University of Arkansas
High School Diploma -
Lakeside High School
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