Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mary Cude

Springdale

Summary

Dynamic Store Manager with extensive experience at Murphy USA, recognized for enhancing customer satisfaction through exceptional service and effective team leadership. Proven track record in inventory management and staff training, resulting in improved operational efficiency and reduced turnover. Committed to fostering a positive work environment and achieving performance goals.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Store Manager- Certified Training Manager

Murphy USA
04.2018 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.

Store Manager

Murphy USA
09.2017 - 04.2018
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised guests at front counter, answering questions regarding products.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

District Manager

Murphy USA
01.2017 - 09.2017
  • Supervised various locations, enforcing high-quality standards of operation.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
  • Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
  • Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
  • Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
  • Ensured compliance with all company policies and procedures, conducting regular audits and training sessions.
  • Promoted culture of accountability, setting clear expectations and conducting regular performance evaluations.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.

Store Manager

Murphy USA
02.2015 - 01.2017
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
  • Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
  • Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.

Assistant Store Manager

Murphy USA
06.2007 - 02.2015
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Education

High School Diploma -

Mena High School
Mena, AR

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Training and mentoring
  • Team leadership
  • Friendly and positive
  • Outstanding communication skills
  • Inventory management
  • Cash management
  • Goals and performance
  • Policies and procedures
  • Staff management

Certification

Servsafe certified- expires 2027

Certified Training Manager

ADEQ Class A/B Operator

Certified Alcohol Sales

Timeline

Store Manager- Certified Training Manager

Murphy USA
04.2018 - Current

Store Manager

Murphy USA
09.2017 - 04.2018

District Manager

Murphy USA
01.2017 - 09.2017

Store Manager

Murphy USA
02.2015 - 01.2017

Assistant Store Manager

Murphy USA
06.2007 - 02.2015

High School Diploma -

Mena High School

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Mary Cude