Mary Edington
Rogers,AR
Summary
Dynamic professional with extensive experience in high-volume dining and logistics coordination. At International Food Concepts [Abuelos Mexican Restaurant], I excelled in guest relations and order accuracy, enhancing customer satisfaction. Proven ability to implement compliance standards and mentor team members, ensuring operational efficiency and a positive dining experience.
Overview
21
21
years of professional experience
Work History
Senior Server/ Trainer
Abuelos International Food Concepts
12.2015 - Current
- Assisted in delivering high-quality customer service during peak hours.
- Learned and implemented proper food handling and safety procedures.
- Adapted quickly to menu changes and daily specials, enhancing guest experience.
- Collaborated with kitchen staff to ensure timely order fulfillment and accuracy.
- I am 1 of only 3 trainers for servers, bartenders and hostess positions
Dispatcher
Wills Express Trucking
12.2014 - 12.2015
- Coordinated logistics and ensured timely dispatch of resources to optimize operational efficiency.
- Implemented routing software to enhance delivery accuracy and reduce transit times.
- In charge of reading all contracts to insure correct payments and load requirements. Approximately 30-40 per day.
- Collaborated with drivers to resolve issues and improve overall communication flow.
Server/Trainer
Table Mesa Bistro
08.2012 - 05.2015
- Trained new servers on menu knowledge and customer service standards.
- Monitored server performance, providing constructive feedback for continuous improvement.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Trained and mentored over 30 new personnel hired to fulfill various roles.
Data Entry
BlueBird School Bus
09.2004 - 05.2006
- Enhanced underwriting processes by streamlining document management and data entry tasks.
- Maintained accurate financial records with diligent data entry of invoices and expense reports.
- Managed study databases, ensuring accurate data entry, storage, and retrieval for analysis purposes.
- Created a database for assembly process. Identified all parts required for each model and input it all in a spreadsheet to make line changeovers more streamline.
Education
Bachelor of Arts - Pre Med
University of Arkansas Community College
Morrilton, ARSkills
- System security
- Hardware troubleshooting
- Guest relations
- Order accuracy
- Menu memorization
- Incident management
- High volume dining
- Capacity planning
- Compliance standards
Timeline
Senior Server/ Trainer
Abuelos International Food Concepts
12.2015 - Current
Dispatcher
Wills Express Trucking
12.2014 - 12.2015
Server/Trainer
Table Mesa Bistro
08.2012 - 05.2015
Data Entry
BlueBird School Bus
09.2004 - 05.2006
Bachelor of Arts - Pre Med
University of Arkansas Community College