Mary Hill
Fayetteville
Summary
Dynamic and detail-oriented professional with extensive cash handling expertise at Lowe's. Proven track record in accurate data entry and financial record keeping, enhancing operational efficiency. Strong problem-solving skills complemented by a commitment to exceptional customer service, consistently resolving issues to improve client satisfaction and team performance.
Overview
9
9
years of professional experience
Work History
Cash Office Clerk
Lowe's
01.2024 - 08.2024
- Processed cash transactions accurately and efficiently.
- Maintained organized cash office environment for optimal workflow.
- Assisted with daily cash reconciliation procedures to ensure accuracy.
- Utilized point-of-sale systems for tracking sales and inventory levels.
- Supported audits by preparing necessary documentation and records.
- Provided customer service by addressing inquiries related to transactions.
- Counted and kept track of all money within the safe and Cash Office
Team Member
Chick-fil-A
10.2022 - 12.2023
- Assisted in daily operations and maintained cleanliness of work areas
- Collaborated with team members to ensure efficient workflow
- Followed safety protocols and used equipment properly
- Adapted quickly to changing tasks and responsibilities
- Supported inventory management through accurate stock rotation
- Provided exceptional customer service to enhance guest experience
- Resolved minor issues independently, contributing to team efficiency
- Learned all required tasks quickly to maximize performance.
Scanning Coordinator
Harps Grocery Store
05.2020 - 10.2022
- Main inventory specialist in store
- Followed and insured sales and advertisements were correct
- Working in and appropriately pricing new or promotional product
- Implemented quality control measures to ensure accuracy of scanned documents and compliance with standards.
- Trained team members on scanning procedures and best practices for optimal performance.
- Monitored inventory levels of scanning supplies, ensuring availability for uninterrupted operations.
- Coordinated effectively with other departments within the store, fostering a collaborative atmosphere focused on achieving common goals.
- Consistently met deadlines for completing price updates, ensuring that customers received accurate pricing information during their shopping experience.
Customer Service Manager
Harps Grocery Store
01.2020 - 05.2020
- Managed daily operations, ensuring seamless communication between departments and stakeholders.
- Analyzed customer feedback to identify trends and recommend service enhancements.
- Took ownership of customer issues and followed problems through to resolution.
- Oversaw conflict resolution strategies to effectively address and resolve customer issues.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Floor Lead
Buckle
01.2017 - 01.2018
- Oversaw daily operations, ensuring adherence to safety and quality standards.
- Coordinated workflow among team members to enhance productivity and efficiency.
- Trained new staff on operational procedures and best practices for optimal performance.
- Conducted regular performance evaluations, providing feedback to enhance team skills.
- Resolved customer inquiries and complaints, fostering positive relationships and enhancing service quality.
- Monitored employee performance regularly, identifying areas for improvement and offering constructive feedback accordingly.
- Enhanced team morale and productivity through regular feedback, recognition, and team-building activities.
Key Holder
RQ International
10.2015 - 01.2016
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored new staff, fostering a collaborative team environment.
- Managed cash handling processes, maintaining accurate financial records during shifts.
- Implemented inventory management strategies, optimizing stock levels and reducing discrepancies.
- Enhanced customer service experience by resolving issues promptly and effectively.
- Assisted in visual merchandising efforts, improving store presentation and product visibility.
Sales Associate
Rue 21
10.2015 - 01.2016
- Developed strong customer relationships, enhancing satisfaction and loyalty.
- Collaborated with team to optimize sales strategies, driving store performance.
- Trained new associates on product knowledge and customer service techniques.
- Managed inventory levels, ensuring availability of top-selling items for customers.
Education
High School Diploma -
Scott High School
Madison, WVSkills
- Accurate data entry
- Cash handling expertise
- Cash register operation
- Cashier experience
- Problem-solving
- Time management
- Attention to detail
- Financial record keeping
- Currency sorting
- Bank deposit preparation
- Cash counting accuracy
Timeline
Cash Office Clerk
Lowe's
01.2024 - 08.2024
Team Member
Chick-fil-A
10.2022 - 12.2023
Scanning Coordinator
Harps Grocery Store
05.2020 - 10.2022
Customer Service Manager
Harps Grocery Store
01.2020 - 05.2020
Floor Lead
Buckle
01.2017 - 01.2018
Key Holder
RQ International
10.2015 - 01.2016
Sales Associate
Rue 21
10.2015 - 01.2016
High School Diploma -
Scott High School
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