Mary Mitchell
Maumelle
Summary
Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.
Overview
7
7
years of professional experience
Work History
Front Desk Concierge
Mira At Maumelle
02.2024 - Current
- Handles residents complaints promptly, ensuring swift resolution and fostering positive relationships with customers.
- Assist guests with tours, locations of rooms, and delivering packages in a courteous and professional manner.
- Enhanced customer satisfaction by providing timely and accurate information and services.
- Performed administrative tasks including filing paperwork, maintaining inventory of office supplies and coordinating maintenance requests.
- Greet visitors and customers upon arrival, offer assistance, and answer questions to build rapport and retention.
- Manage phone lines efficiently, directing calls to the appropriate departments or taking messages as needed.
- Maintain a clean and organized front desk area, contributing to a welcoming atmosphere for guests.
- Facilitates and coordinate transportation services for residents.
Admission and Marketing Director
The Lakes of Maumelle Nursing and Rehabilitation
02.2023 - 02.2024
- Built strong relationships with industry professionals and influencers.
- Developed comprehensive marketing plans in alignment with overall business goals and objectives.
- Oversaw the creation of compelling marketing materials, including brochures, presentations, and social media content.
- Directed trade show participation, maximizing exposure for company products and services.
- Managed annual marketing budget, ensuring cost-effective allocation of resources for maximum impact.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Devised marketing plans using digital strategies, print advertising, and word of mouth tactics.
- Developed and presented marketing plans and reports to CEO and shareholders.
- Mentored junior team members, fostering professional development within the organization.
- Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
Director of Social Services
Nursing and Rehabilitation Center At Good Shepherd
11.2019 - 12.2021
- Facilitated open communication between staff members, promoting teamwork and collaborative problem-solving approaches to challenges faced by residents.
- Established preliminary and comprehensive assessment for social service needs of residents.
- Ensured compliance with regulatory requirements by diligently monitoring policies and procedures within the department.
- Collaborated with department managers to correct and improve services.
- Increased client satisfaction by actively addressing concerns and providing timely resolutions.
- Maintained a high level of professionalism and ethical conduct within the department, upholding the highest standards for social service work.
- Attended education opportunities and created in-service training alliances to meet mission of organization.
- Participated in community events to promote services and engage with public.
Customer Care Manager/Caregiver
BrightStar Care
07.2019 - 11.2019
- Implemented effective quality control measures to minimize errors and ensure high standards of service.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Created customer support strategies to increase customer retention.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Admission and Marketing Director
The Lakes At Maumelle Nursing and Rehabilitation
08.2017 - 07.2019
- Built strong relationships with industry professionals and influencers.
- Developed comprehensive marketing plans in alignment with overall business goals and objectives.
- Managed annual marketing budget, ensuring cost-effective allocation of resources for maximum impact.
- Developed and presented marketing plans and reports to CEO and shareholders.
- Coordinated with sales teams to align marketing and sales strategies, driving revenue growth.
- Continually maintained and improved company's reputation and positive image in markets served.
Education
Master of Science - Psychology
University of The Rockies
Denver, COBachelor of Science - Nursing/Interdisciplinary Studies
Arkansas State University
Jonesboro, AR12.2012
Associate of Science - Nursing
Arkansas State
Newport, Ar05.2009
Skills
- Team player attitude
- Conflict Resolution
- Transportation Coordination
- Exceptional communication
- Strong multitasking
- Concierge services knowledge
- Training and mentoring
- Microsoft Office
- Oral and written communications
- Marketing
Timeline
Front Desk Concierge
Mira At Maumelle
02.2024 - Current
Admission and Marketing Director
The Lakes of Maumelle Nursing and Rehabilitation
02.2023 - 02.2024
Director of Social Services
Nursing and Rehabilitation Center At Good Shepherd
11.2019 - 12.2021
Customer Care Manager/Caregiver
BrightStar Care
07.2019 - 11.2019
Admission and Marketing Director
The Lakes At Maumelle Nursing and Rehabilitation
08.2017 - 07.2019
Master of Science - Psychology
University of The Rockies
Bachelor of Science - Nursing/Interdisciplinary Studies
Arkansas State University
Associate of Science - Nursing
Arkansas State
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