Maryann Paetzmann
Austin
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
1986
1986
years of post-secondary education
Work History
Delivery Associate
Quadra Logistics
Little Rock
2022.07 - 2025.03
- Delivered packages efficiently across various routes and scheduled times.
- Operated delivery vehicles while adhering to safety regulations and policies.
- Communicated with customers to confirm delivery details and address concerns.
- Established rapport with customers to ensure a positive delivery experience.
- Loaded and unloaded packages, ensuring proper handling of items.
Assistant Resident Manager
Oak Park Place Assisted Living
Baraboo
2016.05 - 2021.05
- Ensured every resident was taken care of according to care plan which includes doctor ordered care.
- Ensured patient was receiving medications at correct times as well as correct doses
- Assisted residents with daily living activities and personal care needs.
- Communicated effectively with residents, families, and healthcare professionals.
- Documented daily activities and changes in resident conditions accurately.
- Assisted residents in mobility, including transferring them from wheelchairs to beds or chairs.
- Communicated regularly with family members regarding changes in resident's health status or condition.
Customer Service Representative
Metro Rehab Services
Worth
2012.04 - 2015.11
- Handled customer complaints by offering viable solutions and support.
- Collaborated with healthcare professionals to ensure seamless service delivery.
- Answered customer inquiries and provided accurate information regarding products and services.
- Followed up with patients to confirm appointments and address concerns promptly.
- Performed accurate data entry to maintain up-to-date customer records.
- Processed customer payments efficiently, ensuring accuracy and timely completion.
- 40wpm
- Processed invoices efficiently to ensure timely and accurate billing.
Education
John F Kennedy High School
Chicago, ILYes - Emt
Moraine Valley Community College
Palos Hills, ILSkills
- Customer relationship management
- Data entry accuracy
- Payment processing
- Communication skills
- Problem solving
- Time management
- Conflict resolution
- Attention to detail
- Database management
- Strong work ethic
- 40wpm
References
References available upon request.
Timeline
Delivery Associate
Quadra Logistics
2022.07 - 2025.03
Assistant Resident Manager
Oak Park Place Assisted Living
2016.05 - 2021.05
Customer Service Representative
Metro Rehab Services
2012.04 - 2015.11
John F Kennedy High School
Yes - Emt
Moraine Valley Community College