MaryBeth Wilhite
West Fork
Summary
Dynamic and customer-focused professional with exceptional service skills honed at Aramark Dunkin’. Proven ability to foster loyalty through personalized interactions and efficient problem resolution. Strong time management and beverage preparation expertise, complemented by effective team leadership and training capabilities, ensuring a positive and productive work environment.
Overview
1
1
year of professional experience
Work History
Barista
Aramark Dunkin’
03.2025 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
Sales Associate
Dollar Tree
04.2024 - 08.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Education
General Studies
ALLPS School of Innovation
Fayetteville, AR05.2025
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Opening and closing duties
- Exceptional customer service
- Team leadership
- Beverage preparation
- Excellent memory
- New hire training
Timeline
Barista
Aramark Dunkin’
03.2025 - Current
Sales Associate
Dollar Tree
04.2024 - 08.2024
General Studies
ALLPS School of Innovation
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