Mateo Papavero
Córdoba,X
Summary
Proven Client Representative/Problem Solver with a track record of enhancing patient retention rates for Capital Cardiology Associates by implementing effective problem-solving and maintaining confidentiality. Skilled in medical terminology and customer service, demonstrating reliability and the ability to remain calm under pressure. Achieved optimal care coordination through excellent communication skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Patient Representative Services
Capital Cardiology Associates / Lille Group
03.2019 - Current
- Company based in Albany, New York, USA.
- Implemented effective problem-solving techniques to resolve diverse patient concerns promptly.
- Scheduled appointments for patients and placed reminder calls 48 hours before office visits
- Facilitated communication between patients, families, and medical professionals for optimal care coordination.
- Improved patient retention rates by maintaining strong relationships through regular followups.
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
Client Service Representative
Apex BPO
01.2017 - 12.2017
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
Education
Associate of Arts - Sound Engineering
La Metro, Escuela De Comunicacion Audiovisual
Córdoba, Argentina12.2019
Skills
- Customer Service
- Scheduling appointments
- Medical Terminology
- Patient data confidentiality
- HIPAA Compliance
- Registration and Admissions
- Phone and Email Etiquette
- Flexible Schedule
- Call Screening
- Problem-solving abilities
- Calm and Effective Under Pressure
- Reliability
Languages
Spanish
Native language
English
Proficient
C2
Italian
Upper intermediate
B2
Timeline
Patient Representative Services
Capital Cardiology Associates / Lille Group
03.2019 - Current
Client Service Representative
Apex BPO
01.2017 - 12.2017
Associate of Arts - Sound Engineering
La Metro, Escuela De Comunicacion Audiovisual
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