Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Matheus Pereira Maçol

Matheus Pereira Maçol

Rio De Janeiro - RJ

Summary

Professional in travel and hospitality industry with track record of enhancing guest experiences and ensuring smooth operations. Proven ability to manage guest relations and address concerns swiftly to maintain high satisfaction levels. Effective team player with focus on collaboration and achieving results, flexible in adapting to changing needs. Skilled in customer service, conflict resolution, and activity coordination.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Destination Specialist

Celebrity Cruises
09.2023 - Current
  • Coordinated special events or private tours upon request, creating unique experiences tailored to individual preferences.
  • Contributed to overall revenue goals by upselling premium excursions when appropriate, based on guest interests and preferences.
  • Obtained extensive knowledge about popular tourist attractions at various destinations which allowed me to plan enjoyable trips tailored specifically towards each individual client''s interests.

Bar Cleaner

Celebrity Cruises
06.2022 - 09.2023
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Provided assistance to other staff members with cleaning of difficult areas.

Education

High School Diploma -

Benjamin Constant
Rio De Janeiro
01-2014

Skills

  • Travel industry experience
  • Sales proficiency
  • Tour planning expertise
  • Itinerary development
  • Problem-solving abilities
  • Multitasking
  • Team building
  • Professionalism
  • Computer competency

Certification

  • Volunteer at Rio 2016 Olympic Games
  • Volunteer at Rio 2014 World Youth Day

Languages

Portuguese
Native language
English
Advanced
C1
Spanish
Advanced
C1

Timeline

Destination Specialist

Celebrity Cruises
09.2023 - Current

Bar Cleaner

Celebrity Cruises
06.2022 - 09.2023

High School Diploma -

Benjamin Constant

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Matheus Pereira Maçol