Matias Bianchini
Capital Federal
Summary
Dynamic and results-driven professional with extensive experience in customer service at Pagos. Proven expertise in cash handling and conflict resolution, consistently enhancing customer satisfaction. Recognized for training new staff and improving operational efficiency, fostering a collaborative team environment while maintaining high standards of integrity and work ethic.
Overview
3
3
years of professional experience
Work History
Cajero
Pagos
02.2025 - Current
- Processed customer transactions accurately and efficiently using point-of-sale (POS) systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to streamline checkout processes during peak hours.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
Encargado
Almacen
11.2023 - 02.2025
- Monitored key performance indicators, driving continuous improvement across departments.
- Operated point-of-sale systems, maintaining familiarity with software for swift transaction processing.
- Managed inventory levels by restocking shelves and organizing merchandise displays effectively.
- Collaborated with team members to maintain cleanliness and organization of checkout areas.
- Trained new staff on operational procedures and customer service protocols to ensure consistency.
- Maintained accurate cash drawer, ensuring proper change and balancing at shift end.
- Monitored inventory levels, assisting in restocking products as needed.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
Repositor
Supermercado Dia
08.2023 - 01.2024
- Assisted in maintaining organized shelves and displays to enhance product visibility.
- Supported inventory management by restocking items promptly and accurately.
- Learned proper safety protocols for handling products and equipment in the warehouse.
- Collaborated with team members to ensure timely restocking of merchandise during peak hours.
- Engaged with customers to provide assistance locating products, enhancing overall shopping experience.
Produccion
Barcelona Bar
08.2022 - 10.2022
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
High School Diploma -
Comercial Nro 17
Capital Federal12-2022
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Customer service excellence
- Cash register operation
- Cash management
- Payment processing
- Conflict resolution
- Refunds and exchanges
- Issue resolution
Timeline
Cajero
Pagos
02.2025 - Current
Encargado
Almacen
11.2023 - 02.2025
Repositor
Supermercado Dia
08.2023 - 01.2024
Produccion
Barcelona Bar
08.2022 - 10.2022
High School Diploma -
Comercial Nro 17
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