Matias Robertson Gunn
Head Of Customer Success
Buenos Aires
Summary
Dynamic professional with extensive experience in client success, global operations, and strategic leadership across multiple sectors. Committed to delivering exceptional customer support and building robust relationships to drive growth and success. Skilled in managing large-scale operations and leading cross-functional teams to exceed business objectives.
Overview
26
26
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Head of Client Success
Ad Astra, Inc.
9 2022 - Current
- Lead the development and execution of client success strategies, focusing on team building, KPI management, and departmental growth
- Champion customer advocacy and manage renewals to ensure high retention rates and client satisfaction
- Identify and leverage upsell and cross-sell opportunities, enhancing the overall value delivered to clients.
Lead Operator & Supervisor, Customer Support & Management
Radial Drilling Services, Inc.
12.2005 - 10.2022
- Managed worldwide drilling operations, ensuring safety and high performance standards
- Oversaw logistics, procurement, and warehouse operations across Latin America, optimizing processes and enhancing efficiency.
Manager, Customer Success
Finalis
05.2021 - 03.2022
- Empowered affiliates by providing necessary support to achieve their goals, focusing on KPIs, customer journeys, and sales strategies
- Led initiatives for team building and served as a customer healthcare advocate.
Customer Assistant
IBM
07.2005 - 12.2005
- Provided follow-up and assistance to large customers, ensuring their needs and concerns were efficiently addressed.
Business Administration
Saint Trinnean's School
01.1998 - 06.2005
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Managed all aspects of business administration, including scheduling, contracts, invoicing, and taxes.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
Education
Bachelor of International Relations -
Universidad del Salvador
01.1998 - 05.2004
Bachelor of Business Administration - BBA - undefined
UADE (Universidad Argentina de la Empresa)
01.1997 - 05.1998
Skills
Customer Satisfaction and Engagement
Team Leadership and Development
Strategic Planning and Execution
Sales and Business Development
Websites
Locations
- Buenos Aires, Provincia de Buenos Aires, Argentina
- Maryland, USA
- New York, NY, USA
- South America
- Buenos Aires, Argentina
References Available
True
Timeline
Manager, Customer Success
Finalis
05.2021 - 03.2022
Lead Operator & Supervisor, Customer Support & Management
Radial Drilling Services, Inc.
12.2005 - 10.2022
Customer Assistant
IBM
07.2005 - 12.2005
Business Administration
Saint Trinnean's School
01.1998 - 06.2005
Bachelor of International Relations -
Universidad del Salvador
01.1998 - 05.2004
Bachelor of Business Administration - BBA - undefined
UADE (Universidad Argentina de la Empresa)
01.1997 - 05.1998
Head of Client Success
Ad Astra, Inc.
9 2022 - Current
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