Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Matias Ezequiel Duff

Business Management
Campana

Summary

Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships. Innovative and experienced individual with expertise in project management and creative problem-solving. Skilled in project coordination, film crew management and innovative solution development. Committed to creating engaging and meaningful content for viewers. Highly organized and detail-oriented Job Title successfully manages projects, plans productions and leads teams. Experienced in budget management and client engagement.

Overview

16
16
years of professional experience
9
9
years of post-secondary education
2
2
Languages

Work History

Director

ADE Construcciones
Campana
02.2007 - Current
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Managed daily operations while overseeing multiple locations to foster increased productivity.
  • Established departmental performance goals and provided feedback for underperforming areas.
  • Monitored and coordinated workflows to optimize resources.
  • Optimized operational processes using analytics tools to address client-specific metrics.
  • Assisted with sales and marketing strategies to foster achievement of revenue goals.
  • Identified and approved equipment and elements required for productions.
  • Collaborated with network executives to define and propel organization's mission and vision.

Administrator

The Southern Cross
Buenos Aires
10.2014 - 08.2015
  • Coordinated with human resources department to handle payroll and personnel databases.
  • Managed company schedule to coordinate calendar and arrange travel.
  • Generated reports to suggest corrective actions and process improvements.
  • Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Created and managed project plans, timelines and budgets.

Technical Support Representative

Teleperformance
Buenos Aires
03.2014 - 09.2014
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Managed high levels of call flow and responded to Type technical support needs.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Translated complex technical issues into digestible language for non-technical users.
  • Used ticketing systems to manage and process support actions and requests.
  • Monitored systems in operation and quickly troubleshot errors.
  • Documented support interactions for future reference.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Configured and tested new software and hardware.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Monitored system performance to identify potential issues.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Created user accounts and assigned permissions.
  • Generated reports to track performance and analyze trends.

Education

Bachelor Of Business Information Systems - Business And Technology

Universidad De San Andrés
Buenos Aires
06.2022 - Current

Bachelor Of Business Administration - Business Administration

University of Buenos Aires
Buenos Aires
03.2000 - 06.2006

Master Of Finance - Finance

University of Buenos Aires
Buenos Aires
03.2009 - 12.2010

Skills

Issues resolution

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Interests

Business management

Finance

Timeline

Bachelor Of Business Information Systems - Business And Technology

Universidad De San Andrés
06.2022 - Current

Administrator

The Southern Cross
10.2014 - 08.2015

Technical Support Representative

Teleperformance
03.2014 - 09.2014

Master Of Finance - Finance

University of Buenos Aires
03.2009 - 12.2010

Director

ADE Construcciones
02.2007 - Current

Bachelor Of Business Administration - Business Administration

University of Buenos Aires
03.2000 - 06.2006

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Matias Ezequiel DuffBusiness Management