Business management
Matias Ezequiel Duff
Business Management
Campana
Summary
Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships. Innovative and experienced individual with expertise in project management and creative problem-solving. Skilled in project coordination, film crew management and innovative solution development. Committed to creating engaging and meaningful content for viewers. Highly organized and detail-oriented Job Title successfully manages projects, plans productions and leads teams. Experienced in budget management and client engagement.
Overview
16
16
years of professional experience
9
9
years of post-secondary education
2
2
Languages
Work History
Director
ADE Construcciones
Campana
2007.02 - Current
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Established departmental performance goals and provided feedback for underperforming areas.
- Monitored and coordinated workflows to optimize resources.
- Optimized operational processes using analytics tools to address client-specific metrics.
- Assisted with sales and marketing strategies to foster achievement of revenue goals.
- Identified and approved equipment and elements required for productions.
- Collaborated with network executives to define and propel organization's mission and vision.
Administrator
The Southern Cross
Buenos Aires
2014.10 - 2015.08
- Coordinated with human resources department to handle payroll and personnel databases.
- Managed company schedule to coordinate calendar and arrange travel.
- Generated reports to suggest corrective actions and process improvements.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Developed effective improvement plans in alignment with goals and specifications.
- Evaluated customer needs and feedback to drive product and service improvements.
- Created and managed project plans, timelines and budgets.
Technical Support Representative
Teleperformance
Buenos Aires
2014.03 - 2014.09
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Managed high levels of call flow and responded to Type technical support needs.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Translated complex technical issues into digestible language for non-technical users.
- Used ticketing systems to manage and process support actions and requests.
- Monitored systems in operation and quickly troubleshot errors.
- Documented support interactions for future reference.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Configured and tested new software and hardware.
- Diagnosed and troubleshot hardware, software and network issues.
- Monitored system performance to identify potential issues.
- Patched software and installed new versions to eliminate security problems and protect data.
- Created user accounts and assigned permissions.
- Generated reports to track performance and analyze trends.
Education
Bachelor Of Business Information Systems - Business And Technology
Universidad De San Andrés
Buenos Aires 2022.06 - Current
Bachelor Of Business Administration - Business Administration
University of Buenos Aires
Buenos Aires 2000.03 - 2006.06
Master Of Finance - Finance
University of Buenos Aires
Buenos Aires 2009.03 - 2010.12
Skills
Issues resolution
Business Development
Financial Management
Verbal and written communication
Strategic planning
Business planning
Business administration
Interests
Finance
Timeline
Bachelor Of Business Information Systems - Business And Technology
Universidad De San Andrés
2022.06 - Current
Administrator
The Southern Cross
2014.10 - 2015.08
Technical Support Representative
Teleperformance
2014.03 - 2014.09
Master Of Finance - Finance
University of Buenos Aires
2009.03 - 2010.12
Director
ADE Construcciones
2007.02 - Current
Bachelor Of Business Administration - Business Administration
University of Buenos Aires
2000.03 - 2006.06