Matthew Peters
Paragould
Summary
Accomplished restaurant professional with a proven track record in managing multiple locations and driving team performance. Successfully implemented operational strategies to enhance customer satisfaction and streamline processes, demonstrating strong leadership and problem-solving skills in high-pressure environments. Strong background in leadership and operational management, adept at driving strategic initiatives and enhancing performance through team collaboration, problem-solving, and adaptability. Known for achieving business goals, fostering team development, and ensuring consistent results with strong interpersonal skills, effective communication, and a proactive approach to challenges.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Area Coach
Taco Bell (Pacific Bells, Inc.)
07.2023 - Current
- Led the operations of 6 Taco Bell Restaurants in Tennessee.
- Coached, Developed, and built People’s Capabilities through effective restaurant visits, one on one’s, and Goal Setting and Training.
- Achieved 5 Star Status in all 6 of my restaurants within 3 months.
- Reduced Labor & Food Cost (ICOS) to goal in all restaurants and turned a poor performing market into the top performing market by using and teaching Taco Bell’s Systems & Processes.
- Received Presidents Award for most improved Market in 2023.
Warehouse Supervisor
Frito Lay (PepsiCo)
06.2019 - 07.2023
- Supervised daily warehouse operations to ensure efficient workflow and adherence to safety protocols.
- Implemented process improvements that enhanced operational efficiency and reduced delays.
- Evaluated performance metrics to identify areas for improvement within the warehouse team.
- Handled employee concerns promptly and effectively while maintaining open lines of communication amongst team members.
Area Coach/District Manager
Fowler Foods, Inc.
12.2014 - 05.2019
- Collaborated with upper management to implement continuous improvements and monitor progress.
- Visited Restaurants daily and coached AUM’s and GM’s on proper procedures, set goals, and insured that company procedures were being followed.
- Led 5 High Volume Multi-Brand Quick Serve Restaurants, supported GM’s and AUM’s by assessing needs through conducting proper restaurant visits.
- Randomly Audited Inventory and cash on hand and completed unannounced Food Safety and Operational Excellence Audits on each Restaurant monthly.
- Trained all Managers on developing routines, ordering, staffing, bench planning, food safety, brand standards, and built people capability.
- Focused on the 3 P’s (People, Processes, and Product) which was implemented by the COO of the Company.
Restaurant Manager
Brinker International (Chili’s)
07.2012 - 11.2014
- Led and directed all FOH Team including Bartenders, Hosts, QA, ToGo, and Servers.
- Created all schedules for a staff of 75 plus Team Members using Hot Schedules.
- Completed monthly Food and Liquor Inventory, placed food, liquor, and produce orders using build too’s myself and my Management Team created.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Organized and conducted pre-shift meetings each shift to communicate drink specials, menu changes, shift goals, and daily selling competition.
Training General Manager
BRM Foods, Inc.
01.2005 - 07.2012
- Led daily, weekly and monthly coaching, counseling and feedback sessions.
- Acted as Interim District Manager for the North East Market for over a year while still acting as General Manager of my restaurant.
- Taught and proctored the National ServeSafe exam for all of the companies Managers two to three times per year.
- Achieved KFC’s highest Award in 2008, “The Best of the Best Award” which is based on operational criteria such as Customer Survey Feedback, Steritech Inspection Scores, Profitability, Sales Increase YOY, etc. The award is given to the top 1% of Operators in the nation, 40 of 4000 plus. My restaurant ranked number 7 in the United States.
- Implemented a local marketing campaign that was very successful and helped us achieve double digit sales growth 5 years in a row.
Education
No Degree - Business Administration 1 Year Completed
Black River Technical College
Pocahontas, ARServe Safe Certified - 2021
High School Diploma -
Pocahontas High School
Pocahontas, AR05.2001
Skills
- Time Managements
- Customer Service
- Effective Multitasking
- Creative Thinking
- Attention to Detail
- Project Planning and Reporting
- Punctual and Dependable
- Team Player
- Excellent Communication
- Social Perceptivenes
- Inventory Control
- Willingness to Learn
- Supply Purchasing
- Complex Problem-Solving
- Scheduling
- Servant Leader
- Leadership
- Financial Analysis
Accomplishments
KFC’s Best of the Best Award winner.
Taco Bell’s Golden Bell winner 8 times.
Certification
Serve Safe Manager Certification
Timeline
Area Coach
Taco Bell (Pacific Bells, Inc.)
07.2023 - Current
Warehouse Supervisor
Frito Lay (PepsiCo)
06.2019 - 07.2023
Area Coach/District Manager
Fowler Foods, Inc.
12.2014 - 05.2019
Restaurant Manager
Brinker International (Chili’s)
07.2012 - 11.2014
Training General Manager
BRM Foods, Inc.
01.2005 - 07.2012
Serve Safe Certified - 2021
High School Diploma -
Pocahontas High School
No Degree - Business Administration 1 Year Completed
Black River Technical College
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