Summary
Overview
Work History
Education
Skills
Timeline
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Matthew Sims

Fort Smith

Summary

Dynamic customer service professional with a proven track record, excelling in conflict resolution and relationship building. Adept at maintaining meticulous records and enhancing customer satisfaction through effective communication. Recognized for implementing strategies that improved service efficiency and fostered loyalty among clients.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Bank of America/Foundever
Fort Smith
07.2023 - Current
  • Developed positive relationships with customers through friendly interactions.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved customer complaints promptly and efficiently.
  • Provided excellent customer service by responding promptly to requests or inquiries.
  • Provided account information and answered customer inquiries in a timely manner.
  • Conducted research into customer questions or problems using available resources.
  • Explained banking procedures and regulations to customers accurately.
  • Resolved customer complaints or escalated them to the appropriate personnel as needed.

Detention Officer

People Incorporated
Sallisaw
06.2022 - 07.2023
  • Adhered strictly to all laws pertaining to detentions facilities while maintaining professional conduct at all times.
  • Monitored inmate behavior to ensure compliance with facility regulations and procedures.
  • Maintained records of incident reports and daily logs to document inmate activity.
  • Conducted regular safety inspections of all equipment used by staff members or inmates.
  • Investigated disturbances within the facility and reported findings to supervisors.
  • Served meals in a timely manner while enforcing mealtime regulations for inmates.

Shipping and Receiving Manager

Federal Armament
Fort Smith
05.2020 - 11.2021
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Implemented strategies for improving efficiency throughout the shipping process.
  • Provided technical support as needed for automated tracking systems used by the department.
  • Maintained detailed records of shipments including weight, cost, method of shipment.
  • Coordinated the scheduling of deliveries with customers and vendors.
  • Organized storage areas within the warehouse for easy access to products when needed.

Sanitation Worker

Tyson Foods
Van Buren
06.2017 - 04.2020
  • Removed trash and waste from work areas to designated collection points.
  • Collected recyclable items from production lines for proper disposal.
  • Assisted with minor repairs such as replacing light bulbs or fixing broken locks.
  • Performed periodic deep cleans of entire facility as needed.
  • Utilized chemicals such as detergents, disinfectants and polishes safely.
  • Swept, mopped and scrubbed floors in production areas.
  • Cleaned and sanitized equipment, walls, ceilings and other surfaces.

Education

Some College (No Degree) - International Business Management

Keiser University
Fort Lauderdale, FL

Skills

  • Record keeping
  • Inventory management
  • Technical troubleshooting
  • Call center operations
  • Customer service
  • Account confidentiality
  • Banking regulations
  • Currency tracking
  • Account servicing
  • Account security
  • Conflict resolution
  • Effective communication
  • Team collaboration
  • Relationship building
  • Workforce management
  • Presentations and demonstrations
  • Classroom oversight

Timeline

Customer Service Representative

Bank of America/Foundever
07.2023 - Current

Detention Officer

People Incorporated
06.2022 - 07.2023

Shipping and Receiving Manager

Federal Armament
05.2020 - 11.2021

Sanitation Worker

Tyson Foods
06.2017 - 04.2020

Some College (No Degree) - International Business Management

Keiser University

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Matthew Sims