Maura “Elise” Sheffield-Dixon
Springdale
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
18
18
years of professional experience
Work History
Lead Bartender
Applebee's Grill + Bar
Springdale
08.2024 - 05.2026
- Crafted signature cocktails and seasonal drinks for diverse customer preferences.
- Managed bar inventory, ensuring timely restocking and organization of supplies.
- Trained and mentored new bartenders on techniques and customer service standards.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and sanitation of the bar area in compliance with health standards.
- Created an atmosphere conducive to socializing among patrons through conversation and enthusiasm.
- Managed closing procedures such as counting money, balancing tills and reconciling receipts at end of shift.
- Stocked bar with beer, wine, liquor and related supplies.
- Met customer, business operations, and server needs with minimal errors or delays.
- Demonstrated knowledge about wines, beers, spirits and cocktails by providing detailed descriptions upon request.
- Monitored patron alcohol consumption to encourage safety.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Effectively multitasked within fast-paced environment.
Training Bartender
Buffalo Wild Wings
Springdale
10.2021 - 07.2024
- Trained staff on drink recipes and bartending techniques.
- Ensured compliance with health and safety regulations during service.
- Demonstrated proper use of bar tools and equipment to team members.
- Resolved customer complaints in a professional manner while maintaining high standards of service quality.
- Maintained cleanliness of bar area, restocked supplies and handled cash transactions.
- Trained new bartenders on proper techniques for mixing drinks, pouring beers, wines and spirits.
- Performed opening and closing duties such as setting up the bar area and restocking items.
- Adhered to company policies and procedures while providing an exceptional guest experience.
- Provided customer service to guests by anticipating their needs and responding promptly to requests.
- Effectively multitasked within fast-paced environment.
- Created recipes for signature cocktails to enhance menu offerings and customer experience.
General Manager
Rodeway Inn
Austin
11.2014 - 11.2015
- Managed daily operations and ensured efficient front desk services.
- Supervised housekeeping staff to maintain cleanliness and guest satisfaction.
- Implemented staff training programs to enhance service quality and team performance.
- Coordinated with vendors for supplies, maintaining inventory and cost control.
- Developed marketing strategies to attract new guests and retain existing ones.
- Oversaw budget management, including expense tracking and financial reporting.
- Resolved guest complaints promptly, enhancing overall customer experience.
- Created schedules and monitored payroll to remain within budget.
- Administered employee discipline through verbal and written warnings.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Forecasted customer demand to set prices or credit terms for goods or services.
Accounting Clerk
University Of Arkansas Bookstore
Fayetteville
11.2011 - 10.2012
- Processed invoices, payments, and statements in a timely manner.
- Updated accounting ledger and journals with updated transaction information.
- Processed both outgoing and incoming payments and invoices.
- Supported clerical and administrative needs of senior department staff.
- Assisted with the preparation of month-end close activities including journal entries, reconciliations, accruals.
- Verified accuracy of vendor invoices against purchase orders before entering into system for payment processing.
- Reviewed accounts payable ledgers for accuracy and completeness prior to payment processing.
- Generated financial reports for management review on a regular basis.
- Prepared weekly payroll for team of salaried and hourly employees.
- Reviewed vendor invoices for accuracy prior to payment processing.
- Liaised with vendors and suppliers to negotiate payment terms and resolve billing issues.
- Assisted with month-end and year-end close processes, preparing necessary journal entries.
- Checked postings and documents for correctness, accuracy and proper coding.
- Prepared and processed payroll.
Assistant manager
Inn at Carnall Hall
Fayetteville
02.2011 - 12.2011
- Assisted in daily operations at a historic hotel environment.
- Coordinated staff schedules to ensure optimal coverage and service.
- Managed guest inquiries and resolved issues promptly and effectively.
- Trained new employees on service standards and hotel policies.
- Collaborated with departments to enhance guest experiences and satisfaction.
- Monitored employee attendance records, timekeeping, and payroll information.
- Created reports on sales trends, inventory levels, and financial data.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality, and conformance.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Front Desk Manager
Hyatt Place
Austin
02.2010 - 02.2011
- Managed front desk operations and ensured smooth guest check-in and check-out processes.
- Trained and supervised front desk staff on customer service best practices.
- Handled guest inquiries and resolved issues to enhance overall satisfaction.
- Implemented hotel policies and procedures for efficient front desk operations.
- Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Created and optimized employee schedules for shift coverage.
- Responded promptly to emergency situations such as medical emergencies or fire alarms according to established procedures.
- Facilitated successful front desk operations for high-volume hotel.
- Directed front desk operations with focus on hotel reputation, staff productivity, and operational efficiency.
- Hosted office meetings with staff to answer questions, resolve issues and keep employees informed of changes.
- Evaluated employee performance through regular feedback sessions and annual reviews.
- Delegated work to staff, setting priorities and goals.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Built and maintained productive relationships with employees.
- Oversaw recruiting, interviews and new employee hiring.
- Supervised front desk operations, enabling guests to receive superior customer service from hotel staff.
- Oversaw cash and credit card payment transactions at the front desk.
- Communicated with housekeeping and maintenance teams to address guest needs promptly.
Front Desk Agent
Hyatt Place
Austin
03.2008 - 02.2010
- Provided exceptional guest service at a busy hotel front desk.
- Managed check-ins and check-outs efficiently for diverse clientele.
- Assisted guests with inquiries and resolved issues promptly and tactfully.
- Coordinated room assignments and special requests for guests effectively.
- Collaborated with housekeeping to ensure room readiness for arrivals.
- Provided excellent customer service while upholding company policies.
- Provided information about hotel amenities, services, and local attractions.
- Posted incidental charges to ledgers, manually or by using computers.
- Ensured that all food items were properly labeled and stored according to safety regulations.
- Adhered to all safety protocols when preparing meals for customers with allergies or dietary restrictions
- Effectively multitasked within fast-paced environment.
- Crafted high-quality espresso beverages following standardized recipes.
Education
Some College (No Degree) - General Studies
Missouri Southern State University
Joplin, MOSkills
- Engaging personality
- Outstanding customer service
- Time management
- Staff training and mentoring
- Problem solving
- Attention to detail
- Payroll processing
- Self motivation
- Computer skills
- Professional and courteous
- Positive attitude
References
References available upon request.
Timeline
Lead Bartender
Applebee's Grill + Bar
08.2024 - 05.2026
Training Bartender
Buffalo Wild Wings
10.2021 - 07.2024
General Manager
Rodeway Inn
11.2014 - 11.2015
Accounting Clerk
University Of Arkansas Bookstore
11.2011 - 10.2012
Assistant manager
Inn at Carnall Hall
02.2011 - 12.2011
Front Desk Manager
Hyatt Place
02.2010 - 02.2011
Front Desk Agent
Hyatt Place
03.2008 - 02.2010
Some College (No Degree) - General Studies
Missouri Southern State University