Maximiliano Frumento
Buenos Aires
Summary
I am a motivated professional well-versed in building productive relationships, resolving complex issues, and winning customer loyalty.
Proactive and hardworking individual focused on continuous improvement. Collaborative with dedication to partnering with coworkers. Organized, trustworthy and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Salesman - Customer Service
Luna Hogar
07.2020 - Current
- Developed strong client relationships through consistent communication and exceptional customer service.
- Increased sales by offering advice on purchases and promoting additional products.
- Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
- Increased sales revenue by identifying potential clients and conducting persuasive product presentations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Salesman - Customer Service
PSA Pugliese Industries
03.2007 - Current
- Continuously updated product knowledge, staying informed of industry trends and competitor offerings.
- Collaborated with team members to streamline sales processes, resulting in an efficient workflow.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Improved resolution time with effective problem-solving for customer complaints.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Monitoring Surveillance Center
ENTHEUS
10.2016 - 04.2017
- Increased efficiency by effectively multitasking between multiple screens, camera angles, and areas under observation.
- Ensured compliance with gaming regulations by consistently monitoring operations and reporting any discrepancies observed.
- Demonstrated strong attention to detail while scanning large crowds for signs of cheating, theft, or other illicit activities.
- Conducted audits of cashier transactions, ensuring accuracy and detecting any signs of fraud or theft.
- Researched cheating methods and advantage play systems to quickly identify illegal activity.
- Operated surveillance equipment, video recorders and computers to monitor activities within facility.
- Participated in ongoing training sessions to stay current on industry trends and advancements in technology.
- Assisted management in evaluating employee performance through discreet observation and analysis of work habits.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Telemarketer
AEGIS Argentina
06.2013 - 11.2013
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Answered calls, took messages, and transferred calls to correct individuals.
- Completed daily cold calling and outreach to build sales pipeline.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
- Defined problem to identify, prioritize and select alternatives.
- Looked outside known experience to find solutions and produce results.
- Collaborated with cross-functional teams to identify, analyze, and resolve complex issues impacting business performance.
Education
Bachelor's Degree, Teaching Diploma - English Teacher
ISFD N°174 Rosario Vera Peñalosa
Buenos Aires, Argentina12.2022
High School Diploma -
José Hernández
Buenos Aires, Argentina11.2002
Skills
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Cross-cultural communication
- Multitasking and Organization
- Data Quality Management
- Report creation
- Teamwork and Collaboration
- Responsible and Dependable
- Reliability
- Effective Communication
Languages
Spanish
Native language
English
Proficient
C2
Portuguese
Elementary
A2
French
Elementary
A2
Timeline
Salesman - Customer Service
Luna Hogar
07.2020 - Current
Monitoring Surveillance Center
ENTHEUS
10.2016 - 04.2017
Telemarketer
AEGIS Argentina
06.2013 - 11.2013
Salesman - Customer Service
PSA Pugliese Industries
03.2007 - Current
Bachelor's Degree, Teaching Diploma - English Teacher
ISFD N°174 Rosario Vera Peñalosa
High School Diploma -
José Hernández
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