Mayra Urena

• Resolved customer complaints in an effective manner while maintaining a high level of customer service.
• Created training materials and conducted group trainings on new processes or procedures.
• Monitored daily workflow to ensure adherence to established policies and procedures.
• Collaborated with other departments to ensure alignment of goals across teams.
• Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.

• Answered questions about product availability and pricing.
• Assisted customers in scanning items and entering payment information.
• Ensured that all items were accurately scanned into the system before bagging them for customers.

• Repaired and maintained hardware, software, peripherals, and networking components.
• Provided remote assistance to customers via phone or online chat services.
• Troubleshot complex network problems using various diagnostic tools.
• Assisted users with basic IT related tasks such as setting up email accounts or password resets.
• Diagnosed and resolved software malfunctions.
• Provided technical support for clients in the field. ( Store Associates )

Supervising staff - training, scheduling, yearly evaluation , key holder.

• Reporting to leadership - providing updates on performance , customer trends.
• Assisting the front end associates with any questions or concerns, price check.