Mayra Solange Bica

My duties here are as follows:

• Diagnosing financial drivers and leveraging analytics to make recommendations to key stakeholders.
• Executing Internal Controls and confirming compliance with GAAP and Federal contract requirements.
• Leading forecast reviews with senior leadership and advising on monthly results, variances to plan, and risk management strategies.
• Developing innovative solutions to overcome complex revenue and profitability challenges.
• Analyzing and forecasting project financials.
• Coordinating monthly accruals to drive accurate revenue recognition and expense activity.
• Recommending and implementing business changes to leverage emerging technologies and enable efficiencies across the Finance organization.
• Participating and leading initiatives, focusing on collaboration and inclusion of my Team with other areas.
• Monitor specific contract profitability and identify and coordinate action plans for financial/legal/accounting discrepancies.
• Work with contract sales executives in the coordination and compliance of financial/legal/accounting processes and guidelines with related financial management tools.
• Co-ordination with account executives for quarterly and annual financial planning for each client. Analysis of financial index variations.
• Supervise, advise and develop Analysts in relation to tools, policies and processes. Also participate in knowledge sharing activities, both locally and internationally.
• Support and contribute to local recruitment initiatives for the local team.

My responsibilities were:

• Building strong relationships with the debt purchase industry and identifying and vetting new entrants to market to boost the desire to purchase from CETELEM.
• Managing the bidding and sale processes, ensuring that the best price and partner are obtained.
• Negotiating strategic forward flow deals, facilitating tactical spot sales, and project managing to conclusion.
• Creating documented audit capabilities and performing regular audits to ensure that partners are always acting compliantly and that all processes are documented and appropriate.
• Ensuring that post-sale support is first class, as well as support for Third Parties.
• Controlling resources and costs, compliance, call quality and customer conduct risks and other associated activities.
• Implementing and adhering to appropriate Risk Control Systems, risk management.

My responsibilities were:

• Collect payments on past due bills.
• Create a list of people who have not made payments.
• Locate customers using credit bureau information, background checks, loan documents, and other paperwork or databases.
• Call customers using telephone.
• Utilize computer systems to handle skip tracing.
• Inform clients of overdue accounts and amount currently owed.
• Attempt to collect payment.
• Listen to customer's story and determine if debt can be collected.
• Set up repayment plans and new terms of sale.
• Offer advice or refer customers to debt counselors.
• Record new commitment to repay debt.
• Initiate repossession proceedings or hand over account to law practice that specializes in debt collection.
• Report satisfied debts to credit bureaus.
• Follow federal and state laws dealing with debt collection.
• Purge records from deceased people.

• Handled confidential and sensitive information with discretion and tact.
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Created quarterly real estate taxes for all tenants.
• Performed administrative duties, utilizing legal terminology, procedures and documentation.
• Updated databases and provided timely, accurate billing for all services.
• Tracked and managed monthly utility bills for all properties.
• Entered and processed payments to vendors and tenants.
• Provided administrative assistance to the office manager and real estate agents.
• Helped engineers set up/update company’s website.
• Assisted with the monthly calculations and balance processes.