Mayxy Xiong
Siloam Springs
Summary
Dynamic Lead Order Puller known for strong training abilities and developing engaged teams. Experience in optimizing workflows and driving continuous improvement, ensuring a safe and efficient resulted fulfillment to customer satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Lead Order Puller
DaySpring Cards
Siloam Springs
08.2018 - Current
- Lead a team of order pullers assigned to an order fulfillment shipping project. The number of people varies based on the assignment. Manages daily work assignments for assigned team members.
- Creates a positive experience for the customers/ consumers by consistently supplying excellent service.
- Develop and support an effective and engaged workforce.
- Work with the warehousing team to set up the project work area to ensure effective workflows and safe working conditions.
- Monitor individual and team productivity and drive continuous productivity improvement through process enhancement and one on one coaching.
- Organize workload throughout the department to maximize efficiency and meet company goals. Assign work and check completion of individual team members.
- Research and resolve pick and ship reported errors, and initiate efforts to prevent reoccurrence by addressing the root cause.
- Train new hires, temporary and existing employees on processes and procedures.
- Help and act as a co-evaluator during individual annual evaluations.
- Supply department, productivity, and efficiency reporting.
- Maintains clean, safe, and organized warehouse environment following department standards.
Order Puller I
1st Employment Staffing
Siloam Springs
03.2016 - 08.2018
- Pick and pull orders.
- Verify product quantities and quality before packing orders for shipment.
Customer Sales Representative
Hudson Group/Dufry Company
SeaTac
08.2013 - 02.2016
- Assist customers with product inquiries and recommendations in retail environment.
- Process sales transactions accurately using point-of-sale systems.
- Maintain clean and organized sales floor to enhance customer experience.
Education
High School Diploma -
Cornerstone Christian Correspondence School
Townsend, GA02-2025
Associate of Science - Business Economics
Lao-American College
Vientiane, Laos04-2007
Skills
- Team leadership
- Conflict resolution
- Effective communication
- Warehouse safety
- Order picking and processing
- Order Picker / Forklift operation
- Computer skill: Excell, Words, PowerPoint, Microsoft Teams, Outlook, OneNote2016
Languages
Hmong, Lao, Thai, English
Professional
Certification
- Certified Forklift Operator, Ryder Reach Order Picker and Counter Balance Power Jack.
References
References available upon request.
Timeline
Lead Order Puller
DaySpring Cards
08.2018 - Current
Order Puller I
1st Employment Staffing
03.2016 - 08.2018
Customer Sales Representative
Hudson Group/Dufry Company
08.2013 - 02.2016
High School Diploma -
Cornerstone Christian Correspondence School
Associate of Science - Business Economics
Lao-American College
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