MCKENZIE MUSALEK
Fayetteville
Summary
Offering solid foundation in customer service and communication, eager to learn and develop in fast-paced environment. Delivers strong problem-solving abilities and effective time management skills. Ready to use and develop customer service and communication skills in a marketing position.
Overview
2
2
years of professional experience
Work History
Server
Gusano's
09.2024 - Current
- Providing exceptional customer service to ensure our customers have a pleasant time. Dealing with complaints and concerns that may come up and resolving them promptly, memorizing our products, and recommending them to undecided customers who want to try something new.
- With the challenges of short staffing, I would sometimes have to take on the responsibility of working as a host, bartender, and server simultaneously.
- I would have to take on multiple tables and communicate with back of the house workers and host for any complications or allergies
Lead Barista
Hype Coffee
02.2024 - 12.2024
- Supervise daily coffee shop operations, ensuring the products are top-tier and have exceptional customer service. With the responsibility of training and managing other baristas, so they understand their roles in creating crafted coffees and the cleanliness standards
- Managing inventory ensures that every product is up to par and ready when it needs to be used. It also handles customer issues and questions to make sure they have an expected experience.
- Dealt with social media content, including Instagram, Facebook, and TikTok. To provide information about updated hours and events that will be happening. Showing off our products to inform users what products we have and what specialized espresso-based drinks they can customize to their liking
- Would volunteer to work for non-profit events with our event truck.
Education
Business
NorthWest Arkansas Community College
Bentonville, Ark05.2024
MBA - Marketing
University of Arkansas
Fayetteville, AR12-2026
Skills
- Excellent customer service skills
- Microsoft Word
- Microsoft Excel and PowerPoint
- Friendly, positive attitude
Timeline
Server
Gusano's
09.2024 - Current
Lead Barista
Hype Coffee
02.2024 - 12.2024
Business
NorthWest Arkansas Community College
MBA - Marketing
University of Arkansas
Awards
The National Society of Leadership and Success