McKenzie R. Simmons
Siloam Springs
Summary
Professional with comprehensive background in processing, prepared to bring high standards to new role. Known for improving operational efficiency and ensuring accuracy in documentation. Team-oriented with strong focus on achieving results and adapting to changing needs. Proficient in data management and regulatory compliance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
IAS Payment Specialist
Arvest Bank
2026.03 - Current
- Developed and maintained courteous and effective working relationships.
- Provided professional services and support in a dynamic work environment.
- An adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating a collaborative environment.
BSM
Arvest Bank
2020.02 - 2026.02
- Demonstrated respect and friendliness in all interactions.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Resolved problems, improved operations, and provided exceptional service.
ABM
Arvest Bank
2020.02 - 2023.02
- Identified issues, analyzed information, and provided solutions to problems.
- Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
FSR
Arvest Bank
2020.02 - 2022.08
- Developed and maintained courteous and effective working relationships.
- Provided professional services and support in a dynamic work environment.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Teller
Arvest Bank
2020.02 - 2021.07
- Processed customer transactions accurately and efficiently.
- Managed cash drawer, ensuring balanced accounts at day's end.
- Provided exceptional customer service to enhance client satisfaction.
- Trained new tellers on operational procedures and best practices.
- Collaborated with team members to streamline daily operations.
CNA caregiver
Visiting Angels
2019.02 - 2020.02
- Provided compassionate care to clients, ensuring comfort and safety in daily activities.
- Assisted clients with personal hygiene, mobility, and nutritional needs while promoting independence.
- Monitored and recorded vital signs, reporting changes to healthcare professionals for timely interventions.
- Developed personalized care plans in collaboration with families and multidisciplinary teams.
- Trained new staff on best practices for patient care and compliance with health regulations.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
CNA caregiver and Manager
Private Home Health Care
2017.02 - 2019.02
- Maintained accurate documentation of patient progress, treatments, and interventions for continuity of care.
- Collaborated with multidisciplinary teams to enhance patient outcomes and streamline care processes.
- Facilitated effective communication between patients, families, and healthcare providers to address concerns promptly.
- Enhanced patient satisfaction by providing compassionate and attentive care.
CNA caregiver
Private CNA Health Care
2016.01 - 2017.02
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
CNA caregiver
Siloam Springs Nursing Home
2015.07 - 2016.01
- Implemented quality improvement initiatives that enhanced service delivery and client satisfaction.
- Facilitated communication between clients, families, and healthcare providers to ensure continuity of care.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Team Lead
Walmart Neighbor. Market
2014.06 - 2015.07
- Led team in achieving operational goals, ensuring optimum customer service and satisfaction.
- Trained and mentored new staff, fostering a collaborative and efficient work environment.
- Managed inventory control, reducing discrepancies through effective stock management practices.
- Analyzed sales data to identify trends, guiding strategic decisions for inventory purchasing.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Shift Manager
Long John Silver’s
2013.05 - 2014.06
- Supervised daily operations, ensuring efficient workflow and adherence to safety standards.
- Trained and mentored team members on customer service excellence and food preparation techniques.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
Education
Certification - Cybersecurity
Southern New Hampshire University
Hooksett, NH2026-06
Bachelor of Science - Anthropology
University of Arkansas
Fayetteville, AR2019-12
Associates of Science - undefined
Northwest Arkansas Community College
2016-05
High School Diploma - undefined
Siloam Springs High School
Siloam Springs, AR2013-05
Skills
- Risk Mitigation: ensuring the team is taking as little risk as possible by following proper procedures and policies Investigating and resolving shortages, discrepancies, and ensuring correction is made
- Customer support
- Deadline management
- Work flexibility
- Software proficiency
- Issue resolution
- Networking: Connects across the company with associates from various roles and utilizes the relationships to learn, gain support, and create lasting relationships
- Stress management
- Payment processing
Accomplishments
- Skilled in personal computing, encompassing both hardware and software, with an emphasis in Microsoft Word, Power Point, Excel, Access, and Outlook.
- Training in python, cyber security, and CompTia Security+
- Completed Rising Leaders and Leaders 4 Tomorrow leadership programs within Arvest.
Certification
- Certified Notary
- Rising leaders, Leaders 4 tomorrow, and ABA certifications through Arvest
- Cybersecurity Certification from SNHU
Timeline
IAS Payment Specialist
Arvest Bank
2026.03 - Current
BSM
Arvest Bank
2020.02 - 2026.02
ABM
Arvest Bank
2020.02 - 2023.02
FSR
Arvest Bank
2020.02 - 2022.08
Teller
Arvest Bank
2020.02 - 2021.07
CNA caregiver
Visiting Angels
2019.02 - 2020.02
CNA caregiver and Manager
Private Home Health Care
2017.02 - 2019.02
CNA caregiver
Private CNA Health Care
2016.01 - 2017.02
CNA caregiver
Siloam Springs Nursing Home
2015.07 - 2016.01
Team Lead
Walmart Neighbor. Market
2014.06 - 2015.07
Shift Manager
Long John Silver’s
2013.05 - 2014.06
Associates of Science - undefined
Northwest Arkansas Community College
High School Diploma - undefined
Siloam Springs High School
Certification - Cybersecurity
Southern New Hampshire University
Bachelor of Science - Anthropology
University of Arkansas
Awards
SLM Region Awards
- Branch of the Quarter
- Best Survey Results
- Most Volunteer Hours
- Highest SPHH
- Helping Hand Award for helping others