Moussa Doumbia
Conway
Summary
Dynamic and empathetic team leader with a proven track record of excellence in credit performance, recognized as the top credit performer at Belk for the past three years. Known for my understanding nature, and positive attitude, I excel in building strong relationships, and fostering a collaborative team environment. Successfully achieved over a thousand credit applications last year, demonstrating my commitment to driving results and supporting my team.
Overview
3
3
years of professional experience
Work History
Sales Team Manager
Belk
Conway
02.2024 - Current
- Analyzed sales data to identify areas of improvement in the sales process
- Trained new hires on company policies, procedures, and processes related to sales operations
- Organized weekly one-on-one meetings between reps and managers to evaluate progress towards goals
- Established new accounts and serviced existing accounts maintaining professional relationships
- Assisted in resolving customer complaints by working closely with the customer service department
- Developed and implemented sales strategies to increase customer satisfaction and loyalty
- Managed a team of 10+ sales representatives, providing feedback on performance and coaching when needed
- Conducted regular meetings with the sales team to review goals, discuss challenges, and strategize for upcoming campaigns
Selling Lead
Belk
AR
02.2023 - 02.2024
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively
- Trained and mentored sales associates on active selling techniques
- Drove store metrics such as credits, emails, and app downloads
- Maintain recovery to make the store look clean
Warehouse Associate
Dillard's
Maumell
02.2022 - 02.2023
- Performed cycle counts to ensure accuracy of inventory levels
- Monitored stock levels and reordered supplies when necessary
- Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems
Education
BBA - Business Administration
University of Central Arkansas
Conway, ARSkills
- Top credits app performer
- Customer relationship management
- Problem solving
- Communication skills
- Teamwork and collaboration
- Team leadership
Accomplishments
- Associate Of The Year (2024)
- Achieved the MILESTONE of 750 or more credits application
- Achieved Gold status in credits app (2022-present)
References
References available upon request.
Languages
- English, Full Professional
- French, Native/ Bilingual
Timeline
Sales Team Manager
Belk
02.2024 - Current
Selling Lead
Belk
02.2023 - 02.2024
Warehouse Associate
Dillard's
02.2022 - 02.2023
BBA - Business Administration
University of Central Arkansas