MEGAN BROOKS

• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Cleaned counters, machines, utensils, and seating areas daily.
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
• Controlled line and crowd with quick, efficient service.
• Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
• Maintained regular and consistent attendance and punctuality.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
• Assisted in inventory management to maintain adequate stock levels and reduce wastage.
• Increased repeat business by providing exceptional customer service and building rapport with patrons.

Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.

• Answered questions regarding the store and its merchandise
• Greeted customers and ascertained customers' needs
• Helped customers with questions, problems and complaints in person and via telephone
• Stocked shelves and supplies and organized displays
• Organized racks and shelves to maintain the visual appeal of the store
• Verified that all customers received receipts for purchases
• Developed positive customer relationships through friendly greetings and excellent service
• Trained and served as a peer coach for new sales associates

• Strengthened company's business by leading implementation of new jobs
• Trained, coached and mentored staff to ensure smooth adoption of new program
• Worked directly with all managers and team members to achieve business goals
• Implemented innovative programs to increase employee loyalty and reduce turnover
• Hired and trained numerous new and current staff
• Initiated rollout of new enterprise software solution for sales reporting