Overview
Work History
Education
Skills
Certification
Accomplishments
Affiliations
Timeline
Generic

Megan Kairya

Sherwood

Overview

8
8
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Starbucks
North Little Rock
04.2021 - Current
  • Enforced company policies, answered coworkers' questions and trained new personnel.
  • Fostered a team-oriented environment to increase morale and productivity.
  • Communicated clearly with employees regarding job duties, expectations, and policies.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Assisted general manager with operations game plan and company initiatives implementation.
  • Delegated tasks to multiple employees while maintaining efficient workplace.
  • Evaluated employee performance, delivering individualized feedback and praise.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Completed opening and closing duties to facilitate business operations.
  • Assisted upper management with daily operations to meet standards of service and quality.

Barista

Starbucks
Hampton
02.2019 - Current
  • Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Trained new baristas on company policies and procedures regarding food handling safety standards. Becoming a barista trainer in 2020.

Stem Camp Leader

NASA Langley Research Center
Hampton
06.2017 - 08.2025
  • Helped participants enjoy activities while ensuring adherence to protocol.
  • Implemented behavior management strategies when needed to maintain order.
  • Complied with safety rules to minimize incidents and accidents.
  • Monitored activities matched to individual and group abilities to keep campers safe.
  • Ensured compliance with health and safety guidelines to prevent accidents and spread of illnesses.
  • Planned, organized, facilitated and promoted diverse recreational programs.
  • Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.

Sales Associate

Torrid
Newport News
06.2018 - 09.2021
  • Developed trusting relationships with customers by making personal connections.
  • Assisted customers with product selection, sizing and styling.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Handled customer complaints in a professional manner.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Greeted customers to determine wants or needs.
  • Greeted customers and provided exceptional customer service.
  • Worked with fellow sales team members to achieve group targets.

Instructional Coordinator

NASA Langley Research Center
Hampton
05.2017 - 08.2017
  • Intern Position.
  • Described tour points of interest to group members, responding to questions and inquiries.
  • Maintained knowledge of current events related to tourist locations in order to better inform visitors prior to their arrival.
  • Displayed strong public speaking and communication skills to facilitate high quality guest tours.
  • Organized and conducted daily tours for groups of up to 30 people.
  • Led guided tours and informational talks for large groups to showcase attractions and highlights.
  • Performed regular research to keep information provided on tours accurate and up-to-date.
  • Customized tours to meet specific interests of diverse groups, including school children, historians, and tourists.

Education

Associate of Arts -

Thomas Nelson Community College
Hampton, VA
03-2017

Skills

  • Calm under pressure
  • Safety reviews
  • Schedule management
  • Inventory control and record keeping
  • Safety awareness
  • Conflict resolution techniques
  • Cash handling expertise
  • Training and mentoring
  • Schedule oversight
  • Multitasking Abilities
  • Friendly, positive attitude
  • Analytical and critical thinking
  • Dependable and responsible

Certification

  • Coffee Master

Accomplishments

  • Stockley Gardens Spring Festival- Third place
  • Peninsula Fine Arts Center- Genesis Show- Nominated Spring 2015, 2016, 2017

Affiliations

  • Very invested in cats in the community helping home 20 in Arkansas to date.

Timeline

Shift Supervisor

Starbucks
04.2021 - Current

Barista

Starbucks
02.2019 - Current

Sales Associate

Torrid
06.2018 - 09.2021

Stem Camp Leader

NASA Langley Research Center
06.2017 - 08.2025

Instructional Coordinator

NASA Langley Research Center
05.2017 - 08.2017
  • Coffee Master

Associate of Arts -

Thomas Nelson Community College

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Megan Kairya