Megan Kairya
Sherwood
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks
North Little Rock
2021.04 - Current
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Fostered a team-oriented environment to increase morale and productivity.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Assisted general manager with operations game plan and company initiatives implementation.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Evaluated employee performance, delivering individualized feedback and praise.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Completed opening and closing duties to facilitate business operations.
- Assisted upper management with daily operations to meet standards of service and quality.
Barista
Starbucks
Hampton
2019.02 - Current
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Trained new baristas on company policies and procedures regarding food handling safety standards. Becoming a barista trainer in 2020.
Stem Camp Leader
NASA Langley Research Center
Hampton
2017.06 - 2025.08
- Helped participants enjoy activities while ensuring adherence to protocol.
- Implemented behavior management strategies when needed to maintain order.
- Complied with safety rules to minimize incidents and accidents.
- Monitored activities matched to individual and group abilities to keep campers safe.
- Ensured compliance with health and safety guidelines to prevent accidents and spread of illnesses.
- Planned, organized, facilitated and promoted diverse recreational programs.
- Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
Sales Associate
Torrid
Newport News
2018.06 - 2021.09
- Developed trusting relationships with customers by making personal connections.
- Assisted customers with product selection, sizing and styling.
- Engaged customers in friendly, professional dialogue to determine needs.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Built and maintained relationships with peers and upper management to drive team success.
- Handled customer complaints in a professional manner.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Greeted customers to determine wants or needs.
- Greeted customers and provided exceptional customer service.
- Worked with fellow sales team members to achieve group targets.
Instructional Coordinator
NASA Langley Research Center
Hampton
2017.05 - 2017.08
- Intern Position.
- Described tour points of interest to group members, responding to questions and inquiries.
- Maintained knowledge of current events related to tourist locations in order to better inform visitors prior to their arrival.
- Displayed strong public speaking and communication skills to facilitate high quality guest tours.
- Organized and conducted daily tours for groups of up to 30 people.
- Led guided tours and informational talks for large groups to showcase attractions and highlights.
- Performed regular research to keep information provided on tours accurate and up-to-date.
- Customized tours to meet specific interests of diverse groups, including school children, historians, and tourists.
Education
Associate of Arts -
Thomas Nelson Community College
Hampton, VA2017-03
Skills
- Calm under pressure
- Safety reviews
- Schedule management
- Inventory control and record keeping
- Safety awareness
- Conflict resolution techniques
- Cash handling expertise
- Training and mentoring
- Schedule oversight
- Multitasking Abilities
- Friendly, positive attitude
- Analytical and critical thinking
- Dependable and responsible
Certification
- Coffee Master
Accomplishments
- Stockley Gardens Spring Festival- Third place
- Peninsula Fine Arts Center- Genesis Show- Nominated Spring 2015, 2016, 2017
Affiliations
- Very invested in cats in the community helping home 20 in Arkansas to date.
Timeline
Shift Supervisor
Starbucks
2021.04 - Current
Barista
Starbucks
2019.02 - Current
Sales Associate
Torrid
2018.06 - 2021.09
Stem Camp Leader
NASA Langley Research Center
2017.06 - 2025.08
Instructional Coordinator
NASA Langley Research Center
2017.05 - 2017.08
- Coffee Master
Associate of Arts -
Thomas Nelson Community College