Melanie Fantauzzi
Van Buren
Summary
Accomplished in managing high-stress situations and excelling in customer service, I leveraged skills in decision-making and data entry to enhance operational efficiency at Goodyear Tire & Rubber. Demonstrated expertise in active listening and attention to detail, significantly improving customer satisfaction and loyalty.
Overview
6
6
years of professional experience
Work History
Remote Dispatcher
Goodyear Tire & Rubber
10.2022 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Cashier
Walmart
06.2022 - 10.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Remote Dispatcher
Goodyear Tire & Rubber
08.2019 - 06.2022
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Customer Service Representative
Sykes
06.2019 - 08.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Time management
Timeline
Remote Dispatcher
Goodyear Tire & Rubber
10.2022 - Current
Cashier
Walmart
06.2022 - 10.2022
Remote Dispatcher
Goodyear Tire & Rubber
08.2019 - 06.2022
Customer Service Representative
Sykes
06.2019 - 08.2019
Similar Profiles
Niketa AbnerNiketa Abner
Lead Payroll Administrator at Goodyear Tire & Rubber/Cooper Tire And Rubber Co.Lead Payroll Administrator at Goodyear Tire & Rubber/Cooper Tire And Rubber Co.
Vickie StanfieldVickie Stanfield
Forklift Operator at Goodyear Tire & RubberForklift Operator at Goodyear Tire & Rubber
Zach AlhamawandiZach Alhamawandi
Store Manager at Goodyear Tire & RubberStore Manager at Goodyear Tire & Rubber
Gabriel Gispert-PoeGabriel Gispert-Poe
Operations Manager at Innosource at Goodyear Tire & Rubber CompanyOperations Manager at Innosource at Goodyear Tire & Rubber Company
Stashia ODellStashia ODell
AP Clerk at Carter County County Clerk's OfficeAP Clerk at Carter County County Clerk's Office