Melanie Montgomery
Hot Springs
Summary
Customer service professional with 8 years of experience in client interactions and guest services. Proven skills in customer relations, recordkeeping, and problem-solving. Known for maintaining a positive atmosphere through effective communication and a friendly demeanor.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Guest Service Representative
Los Lagos Resort
Hot Springs Village
08.2024 - Current
- Provided comprehensive information on resort amenities and local attractions.
- Managed guest check-in and check-out processes at luxury resort.
- Resolved guest complaints promptly to enhance comfort and satisfaction.
- Utilized hotel management software for accurate reservation management.
- Collaborated with housekeeping to uphold cleanliness standards in rooms.
- Coordinated special requests, including room upgrades and event bookings.
- Monitored front desk operations to ensure efficient workflow during peak hours.
- Greeted guests warmly, identifying interests and needs for tailored service.
Office Assistant
Brandon's Mortuary
Malvern
06.2024 - Current
- Customer service, specializing in one on one comfort to grieving families.
- Office organization and light cleaning duties.
- Accepting deliveries and maintaining the confidentiality of the families.
Reservation Agent
Emerald Isle Resorts
Hot Springs
02.2024 - Current
- Answering phones
- Reservations
- Filing
- Paperwork
- Communicating with RCIAssistant Manager/ Medical Receptionist
Assistant Manager/ Medical Receptionist
Chrysalis Med Spa
Hot Springs
10.2022 - 02.2024
- Key part of management, handling employee scheduling, purchasing retail for the company, involved in decision making for the company and assisting the owner in day-to-day needs.
- Developed highly empathetic client relationships, starting as a part time receptionist and reservation guide to now working directly with management to help boost clientele.
- Recommended, selected and helped with customer relation, appointment setting, employee training, and data entry for management.
- Took payments
- Book Appointments
- Assist Medical Professionals
- Management staff
- Scheduling
Bathhouse Receptionist
Arlington Hotel Resort and Spa
Hot Springs
02.2019 - 09.2022
- Developed highly empathetic client relationships, starting as a part time receptionist and reservation guide to now working directly with management to help boost clientele.
- Recommended, selected and helped with customer relation, appointment setting, employee training, and data entry for management.
- Took payments
- Managed Night Staff
- Added 5 new services within the first year
Receptionist
Quapaw Baths & Spa
Hot Springs
02.2016 - 04.2018
- Developed highly empathetic client relationships and worked in multiple departments within the company, starting from the bottom working in laundry and working my way up to Certified National Park Bath Attendant and currently a front desk receptionist directly working with management and all staff.
- Recommended, selected and helped with customer relation, appointment setting, employee training, and data entry for management.
Education
None - Psychology
University of Central Arkansas
Conway, AR05.2010
High School Diploma -
Lakeside High School
Hot Springs, AR05-2009
Skills
- Strong organizational skills
- Active listening skills
- Seasoned in conflict resolution
- Energetic work attitude
- Invoice processing
- Customer service expert
- Courteous demeanor
- Adaptive Team Player
- Store maintenance ability
- Telecommunication skills
- Filing
- Receptionist
- MS Office
- Billing
- Microsoft Office
- Customer Service
- Scheduling
- Excel
- Customer Service Skills
- Clerical
- Data Entry
- Organizational Skills
- Microsoft Word
- Telecommunication
- Telemarketing
- Bookkeeping
- Conflict Management
- Fundraising
- Front desk
- Cash register
- Cash handling
- Sales
- Hotel experience
- Night audit
- Hospitality
- Guest services
- Microsoft Excel
- Communication skills
- Medical office experience
- Multi-line phone systems
- Computer skills
- Assistant manager experience
- Retail sales
- Math
- Cold calling
- Lead generation
- Google Docs
- Patient service
- Vital signs
- Typing
- Writing skills
- Public speaking
- Phone etiquette
- Time management
- Supervising experience
Certification
- Certified Bath Attendant, 02/01/16
- Driver's License, 09/01/17 to 07/01/25
Groups
Getting Ahead/Staying Ahead, 01/01/18 to Present
Assessments
- Work style: Reliability, Proficient, 02/01/24
- Cleaner fit, Proficient, 10/01/23
- Administrative assistant/receptionist, Proficient, 08/01/21
- Retail customer service, Proficient, 11/01/22
- Medical receptionist skills, Proficient, 09/01/22
- Sales skills, Proficient, 09/01/22
- Early childhood development, Proficient, 09/01/22
- Customer focus & orientation, Proficient, 08/01/21
- Customer service, Proficient, 07/01/21
- Medical terminology, Proficient, 07/01/24
- Attention to detail, Proficient, 08/01/21
- Front desk agent (hotel), Proficient, 09/01/22
- Written communication, Proficient, 02/01/24
- Working with MS Word documents, Proficient, 08/01/21
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Guest Service Representative
Los Lagos Resort
08.2024 - Current
Office Assistant
Brandon's Mortuary
06.2024 - Current
Reservation Agent
Emerald Isle Resorts
02.2024 - Current
Assistant Manager/ Medical Receptionist
Chrysalis Med Spa
10.2022 - 02.2024
Bathhouse Receptionist
Arlington Hotel Resort and Spa
02.2019 - 09.2022
Receptionist
Quapaw Baths & Spa
02.2016 - 04.2018
None - Psychology
University of Central Arkansas
High School Diploma -
Lakeside High School