Melisa Montes
Fayetteville
Summary
Dynamic and detail-oriented professional with extensive experience in customer service and office administration. Proven track record as a receptionist at two restaurants and a high-end barbershop, excelling in delivering exceptional service, managing front-desk operations, and creating a welcoming environment for clients. Skilled in handling appointment scheduling, phone inquiries, customer relations, and maintaining smooth day-to-day operations. Adept at multitasking in fast-paced environments, with strong communication, organizational, and problem-solving skills. Committed to enhancing customer satisfaction and contributing to the overall success of the business.
Overview
9
9
years of professional experience
Work History
Receptionist
Floyd's 99 Barber Shop
11.2020 - 11.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Assisted with onboarding new clients and securing paperwork completion.
Receptionist
Catdish Hole
10.2020 - 10.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Receptionist
La Huerta On College
04.2016 - 10.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Education
Cosmetology License - Cosmetology
Career Academy of Hair Design
W 3410 M.L.K Jr Blvd01-2024
High School Diploma -
Fayetteville High School
994 M.L.K Jr Blvd05-2020
Skills
- Organization skills
- Time management
- Telecommunication skills
- Office supply management
- Inventory management
- Supply ordering
- Customer complaint resolution
- Payment processing
- Problem-solving
- Customer service
- Positive and professional
- Reception desk management
Languages
Spanish
Native or Bilingual
Interests
helping others
watching movies
Timeline
Receptionist
Floyd's 99 Barber Shop
11.2020 - 11.2024
Receptionist
Catdish Hole
10.2020 - 10.2021
Receptionist
La Huerta On College
04.2016 - 10.2020
Cosmetology License - Cosmetology
Career Academy of Hair Design
High School Diploma -
Fayetteville High School
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