Melissa Richardson

*Verify insurance and enter information into patient account into the software.

*Follow up on unpaid claims in a timely manner to reduce outstanding claims.

*File Appeal on rejected claims on behalf of the patient.

*Manage all patient accounts, including sending statements monthly and initiate calls and texts to collect on any account balance over 30 days.

*Create patient treatment plans to determine the patients financial responsibility for their treatment.

*Follow proper document protocols to safeguard confidentiality of patient records.

*Expedited claims processing by accurately submitting electronic claims within established timeframes consistently.

*Analyzed monthly reports to identify patterns in denials and areas for improvement in billing processes.

*Reduced claim denials, ensuring accuracy in insurance verification and pre-authorization processes.

*Assisted patients in understanding their benefits and coverage, clarifying complex insurance terms, and providing guidance on out-of-pocket expenses.

*Updated patients financial records promptly after receiving payments or adjustments, ensuring timely reporting of account status changes.

*Applied administrative knowledge to explain procedures and services to patients.

*Answered incoming call and scheduled patients using a smart block scheduling.

*Resolve patient complaints when necessary.

*Process and balance all month end and year end reports.

* Worked remotely from June 2024 until present.

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing patient inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
• Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
• Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
• Maintained a productive schedule.
• Maintained a healthy A/R to insure profitability.
• Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
• Credentialed newly hired associate dentists.
• Maintained a schedule to ensure all providers kept their license and insurance active.

*Recruited, interviewed and hired employees.

*Maintained positive staff relations by addressing problems head on and implementing successful corrective actions.

*Evaluated employee performance and conveyed constructive feedback to improve skills.

*Maintained a productive schedule.

*Maintained a healthy A/R to insure profitability.

*Verified patient insurance and input the information into Dentrix software.

*Presented treatment plans and scheduled effectively.

*Filed all insurance claims.

* Processed all insurance and patient payments.

* Followed up on any unpaid claims and filed Appeals when treatment was rejected.

*Oversaw office inventory ordering to ensure that we stayed within our monthly budget.

*Participated in community activities to get exposure of our practice.