Melissa Goswick
Centerton
Summary
Dynamic HR Generalist with a proven track record at JB Hunt Transport, adept at interpreting policies and managing benefit administration. Known for exceptional communication and problem-solving skills, ensuring employee satisfaction and compliance. Committed to maintaining data accuracy and fostering a positive workplace environment while delivering top-notch customer service.
Possess strong communication, problem-solving, and organizational abilities that contribute to exceeding customer expectations. Thrive in fast-paced environments by utilizing adaptability and resilience to overcome challenges and maintain positive relationships in customer service.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Door Dasher
Door Dasher
Centerton
01.2025 - Current
- Communicated with restaurant staff to coordinate deliveries and obtain destination address.
- Inspected food quality prior to leaving restaurants for deliveries and ensured that it was up to standards.
- Delivered fresh food to customers across local area.
- Collected tips from customers through hands-free electronic methods.
- Delivered food orders to customers in a timely manner according to Dasher app instructions.
HR Generalist
JB Hunt Transport
Lowell
10.2022 - 12.2023
- Interpreted and explained human resources policies, procedures or regulations.
- Data entry of complaints of discrimination or harassment within the workplace and alert the HR manager of the account.
- Responded to inquiries from employees regarding benefits packages.
- Coordinated benefit administration activities such as enrollments, changes, terminations.
Call Center Representative
Walmart
Bentonville
03.2018 - 04.2018
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
Education
Some College (No Degree) - Billing And Coding Insurance HIPPA
University of Pheonix
Phoenix, AZSome College (No Degree) - Medical Office Certificate
Vatterott Business College
Joplin, MOSkills
- Food safety standards
- Benefit administration
- Data entry accuracy
- Customer data management
- Policy interpretation
- Customer service
- Conflict resolution
- Effective communication
- Attention to detail
- Problem solving
- Excellent time management
- Patience and tolerance
- Food safety
- Cash handling proficiency
- Reliability and punctuality
- GPS navigation
- Customer communication
- GPS mapping
- Food handling
- Problem-solving
- Payment collection
- Excellent communication
- Order verification
- Clean driving record
- Safe driving
- Excellent navigation
- Decision-making
- Valid Driver's license
- Payment handling
- Smartphone use
- Safe food handling
- Communication skills
- Multitasking Abilities
- Professional demeanor
Timeline
Door Dasher
Door Dasher
01.2025 - Current
HR Generalist
JB Hunt Transport
10.2022 - 12.2023
Call Center Representative
Walmart
03.2018 - 04.2018
Some College (No Degree) - Billing And Coding Insurance HIPPA
University of Pheonix
Some College (No Degree) - Medical Office Certificate
Vatterott Business College
Similar Profiles
Angela HernandezAngela Hernandez
Food Drive Volunteer at DasherFood Drive Volunteer at Dasher
Anthony De FreitasAnthony De Freitas
Delivery Driver at DasherDelivery Driver at Dasher
Eileen GarrettEileen Garrett
Floor Lead at Mad DasherFloor Lead at Mad Dasher