Melissa Gutierrez
Rogers
Summary
Results-oriented Team Leader with a strong sales background and expertise in training and problem-solving. Well-organized retail professional capable of managing complex tasks to drive business success. Demonstrates effective communication and proactive strategies to enhance team performance in fast-paced environments.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Front End Team Lead
Walmart
Rogers
09.2023 - Current
- Effectively delegated tasks among team members based on individual strengths, ensuring a balanced workload and efficient project completion.
- Supervised staff, providing training and feedback to improve skills and performance.
- Monitored front-end operations for policy compliance, facilitating smooth daily operations.
- Resolved customer inquiries and complaints effectively.
- Managed cash flow and banking processes, ensuring accurate handling of business transactions.
- Used accounting software to prepare weekly and monthly financial reports.
- Managed banking reconciliations and monthly balance sheet statements.
- Collaborated with management to develop promotional displays.
Fresh Team Lead
Walmart
Rogers
11.2021 - 09.2023
- Managed daily operations, overseeing staff schedules, inventory management, and budgeting.
- Lead team through monthly cost inventory amounting to an average of $100k.
- Streamlined inventory management processes for better forecasting and reduced stockouts.
- Streamlined inventory management tasks, ensuring timely replenishment and stock rotation.
- Enhanced team productivity by implementing efficient workflow processes and time management strategies.
- Handled complete store management to maintain efficient daily operations. along with ensuring daily task and process be completed.
- Led team in conducting monthly inventory costing, averaging $100k.
- Coordinated staff schedules to optimize coverage during peak shopping hours.
- Monitored compliance with safety protocols and operational procedures regularly.
- Monitored compliance with safety protocols and operational procedures regularly.
Pharmacy Technician
Walmart
05.2021 - 11.2021
- Answered incoming phone calls and resolved inquiries from customers and healthcare providers.
- Stocked, labeled, and maintained accurate inventory of medications to ensure compliance and availability.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosages, filled prescriptions, and prepared prescription labels with precision to enhance patient safety.
Online Grocery Manager
Walmart
Bentonville
09.2019 - 05.2021
- Executed on-time delivery of orders averaging about 400-500 weekly orders by prioritizing tasks based on deadlines and shipping schedules.
- Delegated tasks to grocery staff, ensuring clear communication of deadlines for timely completion.
- Ensured compliance with workplace standards and food safety requirements, safeguarding health and well-being of customers and staff.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Maintained organized workspace, enhancing productivity and safety for team members.
- Maintained clean and organized workspace, promoting increased productivity and safety for all team members.
Customer Service Representative
Walmart
Bentonville
06.2015 - 09.2019
- Actively listened to customers and addressed concerns promptly, escalating major issues to supervisor while managing requests through email, online chat, and phone for English and Spanish speaking customers.
- Maintained professionalism in stressful situations, effectively diffusing tension to ensure positive customer interactions.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Resolved complex inquiries in English and Spanish, contributing to increased customer satisfaction.
- Ensured confidentiality of sensitive customer information by adhering strictly to data protection regulations during all interactions.
Education
High School Diploma -
Rogers Heritage High School
Rogers, ARSkills
- Customer relationship management
- Team leadership
- Team building
- Conflict resolution
- Cash handling accuracy
- Order management
- Stock management
- Sales promotion
- Operations
- Vendor management
- Safety protocols
- Effective communication
- Time management
- Problem-solving skills
- Conflict management
Certification
- Food Safety Certificate, April 2022-April 2027
- Bilingual Certified, May 2022
Languages
Spanish
Timeline
Front End Team Lead
Walmart
09.2023 - Current
Fresh Team Lead
Walmart
11.2021 - 09.2023
Pharmacy Technician
Walmart
05.2021 - 11.2021
Online Grocery Manager
Walmart
09.2019 - 05.2021
Customer Service Representative
Walmart
06.2015 - 09.2019
High School Diploma -
Rogers Heritage High School